Salesforce Business Operations Manager

Description

BE A MAKER

At Simpson Strong-Tie, there’s a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you’re in — from production, to sales, to engineering — you’ll contribute to the growth and success of the company by having a Maker mindset.

When you think of the best a family has to offer — support, collaboration and respect — that's what we value. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.

You'll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work — a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.

YOU

You want to be an important member of a strong team of other makers who take pride in their work and support each other. As the Salesforce Business Operations Manager, you will develop and manage a strategy to optimize the use of Salesforce across the organization and ensure business initiatives are operationalized and can be implemented at scale. You will collaborate cross functionally with teams including sales, marketing, training, IT and engineering that drive meaningful outcomes for the organization. You must be highly organized, meticulous, and bring discipline and rigor of continuous improvement. In this role, you will manage and lead a Salesforce Administrator. You may also work on projects alongside them. If career growth is important to you, we not only know how to help you with that, it’s what we love to do: https://youtu.be/PUqzuWryYcU

WHAT YOU’LL BE DOING (% of Time)

Sales Enablement: Own the end-to- end process of tracking the sales funnel, operational metrics and delivering regular insights to the business; define and deliver techniques and processes to improve funnel performance. Provide the vision and execution for Salesforce as the organizations main source of truth for all customer interactions including pipeline management, market segment account planning, creating opportunities, and communication across the organization. Maintain close collaboration and alignment with others to ensure buy-in, relevance to the organization’s goals, and successful outcomes. Identify customers and sales opportunities by analyzing sales data and customer trends and market share/opportunity by customer and market segments. Establish and communicate a clear roadmap to leaders, stakeholders, and project owners. Oversee roadmap implementation, perform items within the roadmap as needed, and share progress updates with leaders, stakeholders, and project owners. (60%)

Optimization: Work to understand current and future Salesforce capabilities and limitations, identifying opportunities for improvement that leverage Salesforce functionality. Drive change management through communication and training, monitoring adoption across the organization. Develop analytical tools and applications that will help the team make decisions that drive sales growth. Maintain awareness of best practices and implement them when appropriate. Learn, recommend, and implement new, emerging, and/or more effective methods and systems, including the use of artificial intelligence (AI). (30%)

Leadership: Provide purpose, motivation, and direction, fostering a spirit of teamwork and success driven leadership to the organization. Work closely with direct employees using effective performance management techniques, including establishing expectations and goals, providing recognition and feedback, and addressing performance problems. Coach, encourage, and develop employees according to their unique interests and strengths. Empower employees to take responsibility for their career and performance. Delegate responsibility and expect accountability and regular feedback. (10%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• 3 years of leadership experience required
• Ability to hold self and others accountable for measurable, high-quality, accurate, timely, and cost-effective results and maintain healthy work relationships
• Ability to maintain confidentiality and handle sensitive information
• 5 years of sales, enterprise-level project management, or related experience required
• Ability to address issues in an open, constructive, professional manner
• Ability to create and deliver presentations to various audiences, including executive leadership, and tailor delivery based on the intended audience
• Ability to adjust strategy or approach in response to the demands of a situation
• Bachelor’s degree in business or related field preferred
• In depth knowledge and experience with Salesforce and administration of it is required
• Ability to listen intently and ask clarifying questions to prompt more detailed information and uncover customer needs and expectations
• Ability to prioritize and manage multiple projects and competing priorities
• Ability to use Microsoft Office (Outlook, Word, Excel, PowerPoint), SharePoint, Microsoft Teams, Smartsheet, and Salesforce
• Strong relationship building and interpersonal skills to effectively work cross functionally across different departments within the organization

Travel

This position requires domestic and international travel up to 30% of the time.

Work Status & Location

This full-time, exempt position can work remotely or office out of any of the following locations: Pleasanton CA, Stockton CA, Riverside CA, McKinney TX, Columbus, OH. Posted pay range is based upon national average and may vary depending on geographical work location.

Relocation

Relocation is not available for this position.

Pay

$99300 - $134100 / year

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.
• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie’s drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates.

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