Hr Advisor Jobs

Our client, a major digital media company, is looking for an HR Advisor to join their team. This is a fully remote position, however candidates must be located in the US and legally authorized to work in the US.

*This position is a 1-year contract, with an opportunity to extend or convert at any time*

The Role We are looking for an Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally! The HRAnswers Advisor acts as the first point of contact for internal and external clients. They serve as a liaison, connecting with COEs, managers and employees to resolve requests. Responsibilities

Responsibilities:

• Provide human resources guidance, information, and education to employees (customers) at all levels while focusing on exceptional customer service.
• Guide and coach customers on how to navigate internal tools, systems and resources to promote self-service.
• Take on 1-2 point of contact (POC) roles to support HR projects, programs or initiatives and represent HRAnswers either regionally or globally.
• Utilize a verify-and-research approach to provide quick and accurate information related to company policies, programs, systems and services.
• Partner with other COEs and collaborate cross-functionally while handling complex situations to make recommendations on appropriate courses of action.
• Manage a high volume of employee requests and tickets daily in a fast paced, agile environment while effectively tracking, documenting and reporting progress on HR requests.
• Support customers on implementation and execution of core HR programs while supporting the needs of the business.
• Monitor personal Service Level Agreements for responsiveness, turnaround time, and employee experience.

Requirements:

• Bachelors Degree
• Experience with Workday or a similar HCM
• Ability to solve issues in a decisive way, exercising sound judgment and emotional intelligence
• Exceptional customer service skills with a continuous improvement mentality
• Experience with Servicenow or a similar ticketing system
• Excellent verbal and written communication skills
• HR Domain Knowledge with at least 1-2 years experience in a client facing role (HR Preferred)