Digital Manager Jobs

About Carnegie:

For more than 35 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy. We believe that genuine human connection is the key to capturing attention and building affinity. Our core philosophy fuses the principles of human psychology with marketing and enrollment innovation; we measure and then market to a student’s unique behaviors and motivators to create deep connection and real conversation.

Job Purpose: The Digital Manager is the link between CLARUS and our clients, creating and sustaining long-term customer relationships.

Duties and Responsibilities:

ACCOUNT MANAGEMENT

Client Contact

• Ensure accurate and complete information is captured in the client relationship management system (Maximizer)
• Work with clients to identify challenges that CLARUS Corporation consulting or software products can solve
• Provide marketing intelligence to the Director of Digital Client Support to improve product areas
• Provide customer service in a timely, courteous manner
• Gather competitive intelligence and regarding pricing and other information
• Proactively communicate on a quarterly basis with all clients to identify new sales opportunities, and ensure account renewals
• Execute direct marketing campaigns, such as cold calling and email marketing
• Respond to Request for Proposals (RFPs) in a timely and accurate fashion
• Prepare and coordinate presentations, proposals, and sales contracts
• Maintain excellent product knowledge
• Provide monthly opportunity pipeline reports on specific campaigns and client potential
• Suggest improvements that can be made to increase the value of all collateral
• Maintain client contract data, renewal dates
• Follow up on new leads and referrals stemming from marketing activities
• Participate in events to market the products, such as seminars and trade shows
• Build and maintain client relationships to meet and exceed sales goals
• Share expertise and best practices with clients and coworkers
• Conduct professional and informative sales presentations

Technical Support

• Establish and adhere to project deadlines
• Provide weekly progress reports on client projects to the Director of Digital Client Support
• Provide end-user technical support
• Maintain updates for training manual and videos as needed
• Develop weekly updates for clients
• Provide client service and technical support in a timely, courteous manner
• Other duties as assigned by the Director of Digital Client Support
• Other duties as assigned
• Be client point of contact

Knowledge/Skills/Abilities:

• Ability to communicate effectively both verbally and in writing with vendors, internal clients, external clients, and employees from the organization
• A lot of initiative and ability to work with little direct supervision
• Track record of excellence in attention to detail
• Sincere commitment to work collaboratively with company team members and clients
• Ability to maintain upbeat and positive attitude at all times
• Strong organizational and administration skills
• Strong work ethic
• Due to the remote environment, effective communication and time management skills are required, as well as the ability to use/learn multiple technology platforms and switch between them on a regular basis
• Ability to work under pressure and to maintain deadlines
• Interpersonal communication, analytical and organizational skills
• Strong computer skills required: MS Office, word processing, spreadsheets, Internet software, email, database software
• The ability to maintain good time management, while prioritizing and delivering against multiple deadlines
• Maintaining confidentiality
• Physical requirement: Prolonged periods of being in a stationary position at a desk and working on a computer
• Ability to communicate effectively at a number of different levels and methods
• Ability to work as part of a team
• Exceptional written and verbal communication skills

Credentials and Experience:

• Experience is the key for this position. This position requires at least 5 years’ experience in a community college leadership role, ideally in an “in-house” leadership role in community college marketing and communications. Sales experience is preferred but not mandatory.
• The educational requirement for this position is a bachelor’s degree. Major areas of concentration preferred are communications, business, marketing, or advertising, or commiserate experience.

You Should Join Us!

We’re a fast-growing and innovative company, set apart by our incredible people. We’re a supportive, fun-loving group with diverse interests and talents. In addition to getting to work with fantastic people and do work you love, here are some items you can list in your “pros” column:

• Half-day summer Fridays
• 401(k) with company match
• Private health / dental / vision
• Fun company events and laid-back culture
• Entrepreneurial approach and spirit
• Generous holiday and PTO package
• Industry exposure and professional development
• Opportunities for advancement
• Flexible work environment (remote, in-office, and hybrid roles)
• Growing company with a family feel