Manager Global Customer Digital Experience

About Bose:

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

About The IT Team

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

About The Job

We are seeking a Manager, Global Customer Digital Experience who embodies the DNA of our brand, meaning you resonate with the below:

• You are ambitious and future-thinking, always aiming to drive yourself and the company forward.
• You are someone who has courage in your convictions and is not afraid to challenge the norms. 

The Manager, Global Customer Digital Experience primary responsibility is to execute business strategy, lead and manage diverse talent, planning, development and support of Bose global customer business solutions, applications, and technology direction for Customer Experience (B2C and B2B) and other related major business and customer facing business solutions.

The Manager, Global Customer Digital Experience organization upgrades and maintains the organization’s repository of customer facing software applications through best practices and the appropriate staffing and resource planning of a technical team. This individual will design, develop, deploy, and execute IT solutions that enhance mission-critical customer business operations.

The Manager, Global Customer Digital Experience has proven communication and critical thinking skills to guide and develop high performing agile teams. This individual will work closely with business leaders and users in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Responsibilities

Strategy & Planning

• Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
• Cultivate and disseminate knowledge of application-usage best practices.
• Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.

Acquisition & Deployment

• Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.
• Contribute to pre-testing phase of development by evaluating proposals to identify potential problem areas and make the appropriate recommendations.
• Consult with company’s software suppliers for prompt rectification of any problems or emergencies.
• Research and make recommendations on software products and services in support of procurement and development efforts.
• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
• Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.
• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
• Evaluate new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.

Operational Management

• Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.
• Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications.
• Establish and adhere to service levels to support business needs.
• Manage and provide direction for the application team in support of business operations.
• Consult with network administrators and software engineers to assist with quality assurance, program logic, and data processing.

Requirements

Minimum Qualifications:

• Ability to effectively manage people and build and sustain high performing teams.
• Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management, and others outside the organization.
• Initiative-taking with ability to drive projects.
• Ability to work effective in ambiguity.
• Ability to adjust and set priorities to meet deadlines.
• Strong written and verbal communication skills, including presentation skills.
• Prior experience implementing and maintaining SalesForce
• Demonstrated understanding with web-based systems programming and development.
• Experience monitoring and adhering to budgets.
• B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field
• Minimum of five years of progressive management experience in which at least two years were managing agile teams in IT environments.
• Demonstrated experience in managing global, cross-functional project teams.

What We Offer

“My vision is for each and every one of us to be able to work in a climate that allows individuals to reach their fullest human potential.” – Dr. Amar Bose, Founder

To realize that vision, we are constantly evolving our culture to create an environment that welcomes diverse perspectives, facilitates inclusivity, and prioritizes personal and professional growth. This drives innovation which, at Bose, is amplified when everyone experiences a collective sense of belonging and feels valued for who they are. Each of us, no matter what level, role, or function, plays an active role in helping us innovate. We reward our employees with competitive compensation, development opportunities, and comprehensive and flexible benefits that support our employees and their families. In an increasingly competitive global market, inclusivity is, now more than ever, critical to success.

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.