Digital Experience Ecommerce Manager

The Digital Experience eCommerce Manager is responsible for collecting, researching, investigating, and evaluating user requirements. Responsibility is to deliver an outstanding user experience providing an exceptional and intuitive application design.

This role is also category focused on the customer experience and website merchandising in order to increase conversion and improve customer experience on our ODPBusiness.com website by monitoring KPI trends on storefront, category and SKU pages. Collaborates with marketing, merchandising, SEO, product, and technology teams as well as eCommerce peers and leadership on website category optimizations and experiences.

Primary Responsibilities:

• Collaborating with product managers and engineers to gather requirements from users before designing ideas that can be communicated using storyboards.
• Operates independently when identifying opportunities to optimize product category performance metrics on ODPBusiness.com website
• Utilizes Google Analytics, Glassbox, and Medallia to analyze the data in order to understand the customer’s behavior regarding specific categories and actions to improve the experience.
• Collaborates with eCommerce and development peers on category optimizations regarding search, taxonomy, storefronts, SKU page, etc.
• Works with merchant teams to understand the category needs on the websites. Supports new product launches and other seasonal launches (such as Back to Business).
• Works with digital marketing to ensure product launches and other category efforts are aligned with our website experiences.

Education and Experience:

• Collaborative
• Works well independently
• Google Analytics experience
• Onsite Search experience a plus
• Minimum 8-10 years of eCommerce and/or Merchandising experience
• Analytical
• Bachelor’s Degree in Business or Economics, or equivalent experience
• Good communicator

About The ODP Corporation

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.