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Associate Digital Engagement Specialist
Company | Momentive.ai |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Technology, Information and Internet |
Expires | 2023-05-27 |
Posted at | 1 year ago |
Reporting to the Digital Engagement Manager, the Associate Digital Engagement Specialist will support customer outreach through emails and other digital touchpoints within the Customer Org. You will help inspire customer enthusiasm and enhance their experience through digital customer education and engagement projects. This position is remote.
- Build email templates using HTML and CSS to be deployed through Gainsight and Salesforce.
- Partner with other teams to prioritize creation of digital content that supports our Engagement strategy.
- Support Sales, Customer Success, and Support to unify how and when we're reaching out to customers and at what point in the customer lifecycle.
- Always look for new ways to improve overall programs through new technology, tools, partners, trends, and best practices.
- Oversee strategy and end-to-end execution for our recurring campaigns and localization programs.
- Report on performance and champion email best practices to increase open rates, traffic and conversion.
- Experience designing and building email templates for email campaigns. Please include an email template portfolio.
- Familiarity with the customer lifecycle, data management, email deliverability and CAN-SPAM laws.
- A love of data and a background in using analytics to guide your decisions and demonstrate your impact.
- 2+ years of relevant work experience in digital marketing, customer education, or related fields.
- HTML/CSS experience.
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