Digital Experience Coordinator Jobs

Full-Time

Overview

Hi, w e’re SmileDirectClub, and we ’re big believe rs that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives – and in doing so, change your own. 

We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how:

Winning as a Team. Mentoring you forward works – because when you win, we all do.

Balancing for stability. Your physical, mental and emotional well-being matter.

Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day. 

Let’s make smiles happen – starting with yours. 

We're searching for a Digital Experience Coordinator , reporting to the Manager, eCommerce, will help manage the end-to-end customer journey experience of our digital platforms, focusing on website and app enhancements, strategy + execution. S/he will have the opportunity to work cross-functionally across the business, partnering with Marketing, Creative, Technology, Retail, Brand, Analytics, CRM, as well as our International business team members.

Responsibilities

• Proactively reviews the site with a customer-first mindset, identifying customer experience problems, while suggesting and delivering on solutions
• Provide recommendations based on data insights, and help to solve problems and identify opportunities with our lead gen forms, key checkout flows and brand experiences
• Responsible for confirming accuracy of site content, including copy, imagery, promotions and linking strategies
• Responsible for daily QA of onsite content and end to end customer experiences, focusing on key site funnels
• Assist in the development of documentation for digital experience SOPs and best practices across functions for the team
• Assist in day-to-day planning and execution of new features on the website and mobile app including content enhancements/updates powered via our CMS
• Assist in working with technology partners to build out user requirements for new features on the site, QA and execution.
• Monitor on-site activity and content performance, ensuring optimized outcomes
• Holds stakeholders accountable to deadlines and provides feedback ensuring deliverables align with strategy/project goals

Qualifications

• 0-2 years of equivalent work experience
• Bachelor's Degree; concentration in marketing is ideal

Benefits Of Joining The Club

How we make you SMILE...

US HQ 

• Generous Aligner & Oral Care Discount and annual allowance for Friends & Family 
• Opportunities to grow within a fast-paced, innovative company   
• SmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services 
• Collaborative work environment and positive culture including work/life balance initiatives 
• Unlimited/Flexible Time Off for Full-Time salaried employees 
• Discounted Pet Insurance 
• Eligibility for our 401(k) or Roth Savings Plan and additional financial planning resources
• Commitment to diversity, equity and inclusion initiatives, including one Flexible Holiday offered per year for team members to take time to celebrate key holidays 
• Paid Parental Leave  
• Medical, Dental, Vision insurance including Domestic Partner coverage and company funded HSA 
• Work from home flexibility and fully remote work culture 
• Tuition Reimbursement 
• TMSPP (Team Member Stock Purchase Program) 
• Commuter Benefits 

Company Profile

SmileDirectClub created the first end-to-end solution for your smile. An estimated 85% of people could benefit from orthodontic care, yet only 1% receive it each year with convenience and cost being the biggest issue. SmileDirectClub exists to help bridge that gap. 

Since our founding in 2014, SmileDirectClub has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia. We’re an international oral care leader, with hundreds of SmileShops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe. 

• What is SmileDirectClub? Click Here
• What is our culture like? Click Here
• Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page .  
• How it works.  Click Here
• Follow us on Instagram @smiledirectclubcareers  
• What are our customers saying?  Click Here

SmileDirectClub is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, disability, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender or gender identity, age, veteran status, or other applicable legally protected characteristics. SmileDirectClub is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at [email protected]. Internal Team Members may contact the Benefits team for reasonable accommodation requests.

Actual compensation offered within this range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.