Customer Support Representative - Remote | Wfh

We are excited to announce an incredible opportunity for an enthusiastic and compassionate individual to join our team as an Entry-Level Customer Support Representative!
As a valued member of our team, you will become the friendly face and the driving force behind our exceptional customer service efforts. At our company, our Support Agents set us apart from our competitors. You will be the first line of defense, extending a warm welcome, offering understanding and support to our patients, providers, and staff. Your wealth of knowledge about our platform will be crucial in helping our users succeed. Moreover, your sharp eye will help identify any urgent system issues that require immediate attention or ongoing triage. As a Support Agent, you will collaborate with various departments, making effective communication skills a must.
Responsibilities
Provide technical assistance and guidance to users regarding computer and smartphone hardware and software, utilizing email and live chat channels.
Resolve customer cases related to issues, offering timely solutions or escalating them to the appropriate department when necessary.
Track customer issues and resolutions, keeping customers informed about updates and progress.
Maintain accurate and complete documentation of issue resolutions in SalesForce, following proper resolution procedures.
Conduct internal and external follow-ups as needed.
Employ critical thinking and problem-solving skills to address customer and internal user concerns effectively.
Qualifications
Previous experience in the healthcare field is preferred.
Experience in IT, customer service, or related areas is advantageous.
Exceptional grammar and communication skills.
Strong typing skills to ensure efficient and accurate responses.
Ability to build rapport and establish positive relationships with clients.
Proficient troubleshooting and critical thinking abilities.
A positive and professional demeanor that fosters excellent customer service.
About Us
Join an awesome team in a fast-growing company that offers a 100% remote work opportunity and more! At our company, we are dedicated to revolutionizing healthcare through our comprehensive telehealth platform. We provide a simple, secure, and integrated patient engagement solution that empowers healthcare providers and enhances patient experiences. From single provider practices to large-scale health systems, our telehealth platform facilitates online scheduling, digital intake, reminders, and telehealth services. With our highly-rated communication and engagement platform, we are poised for exponential growth and invite you to be part of our exciting journey.
Employment Type: Full-Time
Salary: $ 10.00 13.00 Per Hour