Customer Success Representative (Renewals)
By IT Motives At United States
Manage the entire renewal process, proactively contacting customers ahead of their license expiration.
Previous experience in customer-facing roles related to inside sales, customer success, or a similar role.
Excellent communication and interpersonal skills, with a customer-first mindset.
Ability to manage multiple priorities while maintaining attention to detail.
Location: Remote (only candidates in Oregon, Washington, or Idaho please)
Following up on emails and Zendesk tickets to help answer member questions about Microsoft licensing options.
Renewals Manager Jobs
By Cypress HCM At Atlanta, GA, United States
Minimum of 4+ years’ experience in renewals, sales operations, account management, and/or equivalent client engagement.
Experienced knowledge of Microsoft Excel and prior touch points with modeling and analysis is crucial in performing the role optimally
Comfortable addressing groups and executive management
Strong oral and written communication skills (with 3+ years proven experience working with external clients ideal).
Track and manage all activity in Salesforce (SFDC).
Work closely with Finance and Legal teams to ensure all contracts are accurate
Renewals Specialist Jobs
By Intelerad Medical Systems At Winston-Salem, NC, United States
Experience in procurement and/or contract management an asset
2 years experience in a Sales, Renewal, or Account Manager role at a SaaS company or equivalent
Proactively manage the renewal process to ensure renewals are closed in a timely fashion
Evaluate usage and complete the true-up requirements
Strong client-facing communication skills. Must be able to negotiate and problem solve
Aptitude for sales, strong analytical skills
Renewals Specialist (Remote) Jobs
By CrowdStrike At Sunnyvale, CA, United States
3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success
SFDC Report building and Opportunity/Contract management experience
Gather requirements from Sales/Partners/Customer for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting.
Relevant industry experience: High Tech, SaaS, Cybersecurity preferred
Bachelor's degree from an accredited college or university or relevant experience.
Previous experience managing SaaS Subscription renewals process ideal.
Renewals Operations Lead Jobs
By Asana At San Francisco, CA, United States
5+ years of experience in renewals management, sales management or senior field operations at B2B SaaS companies
Support global renewal manager territory assignments and quota setting processes
Experience working in high-growth, effectiveness and efficiency focused environments
Experience designing and developing reports, metrics, and dashboards
Mental health, wellness & fitness benefits
Drive a standardized framework and best practices for the Renewals team
Renewals Specialist, Government Sales - Talent Solutions
By LinkedIn At New York, NY, United States
Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
Provide executive management with complete visibility to renewals and solicit executive involvement as required
Own, drive and manage the renewal process for a high volume of customers
1+ years of applicable sales experience
High volume sales and/or customer service experience
Experience with SaaS sales and/or sales hunting
Renewals Specialist Jobs
By Customer.io At United States
Manage the renewal timetable for customers in your cohort
You’ve got a thirst for knowledge, and are keen to understand our app
You have experience collaborating with other teams to achieve your goals
You aren’t afraid to present new process ideas internally that create a better customer experience
45-minute video call with the Hiring Manager
Being familiar with our Product Roadmap so that you can get customers excited about their next 12 months with us
Strategic Renewals Manager Jobs
By Via At New York, NY, United States
Acquire the skills to analyze and report accurate rolling 90-day forecasts of renewals in your territory
Work cross-functionally with Legal and Finance teams to provide exceptional proposals and renewals contracts
Gain insider knowledge on Remix by Via’s catalog of products, trends involving customers, Via’s competitors and the mobility/transportation industry
Experience working at a late stage startup or in the public sector
Collaborate with key decision-makers to identify and distill customer requests which ensures timely delivery on customer commitments
Identify upsell/cross-sell opportunities upon contract renewal to maximize the efficiency and quality of the customers’ services
Renewals Manager Jobs
By Cypress HCM At Chicago, IL, United States
Minimum of 4+ years’ experience in renewals, sales operations, account management, and/or equivalent client engagement.
Experienced knowledge of Microsoft Excel and prior touch points with modeling and analysis is crucial in performing the role optimally
Comfortable addressing groups and executive management
Strong oral and written communication skills (with 3+ years proven experience working with external clients ideal).
Track and manage all activity in Salesforce (SFDC).
Work closely with Finance and Legal teams to ensure all contracts are accurate
Renewals Manager Jobs
By Nitrogen At Sacramento, CA, United States
REMOTE OPPORTUNITY* - Pacific, Mountain, Central or Eastern Time Zones Welcomed
Facilitate sales calls with existing customers using a value-based sales methodology, defined call structure, and the Renewals Manager Playbook.
MUST HAVE Minimum 1 year experience at technology company with a software-as-a-service subscription model in sales or customer support capacity
MUST HAVE 2 years experience in customer-facing professional experience
MUST HAVE 1 year experience working within Salesforce CRM
Follow through with your commitments and responsibilities, and if you’re blocked from doing so, communicate that to leadership.
Associate Director Of Renewals
By HID At Austin, TX, United States
Experience scaling a team in a fast-growing SaaS company or similar organization.
Experience working with enterprise accounts to solve problems.
Experience using Salesforce, Oracle, Zuora and other similar tools.
Experience in customer success processes and methodologies.
5+ years of client facing experience in consulting, sales, or customer success roles.
Exceptional communication skills, both written and verbal.
Senior Renewals Manager Jobs
By Slack At New York, NY, United States
5+ years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Bachelor degree or equivalent experience
You will maintain and report an accurate rolling 90-day forecast of renewals in your territory
You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Renewals Manager Jobs
By Cypress HCM At Pleasanton, CA, United States
Minimum of 4+ years’ experience in renewals, sales operations, account management, and/or equivalent client engagement.
Experienced knowledge of Microsoft Excel and prior touch points with modeling and analysis is crucial in performing the role optimally
Comfortable addressing groups and executive management
Strong oral and written communication skills (with 3+ years proven experience working with external clients ideal).
Track and manage all activity in Salesforce (SFDC).
Work closely with Finance and Legal teams to ensure all contracts are accurate
Renewals Representative (Subscription Services)
By Pure Storage At United States
Highly organized / strong time management skills
Inventory/installed base management experience is a plus
Manage existing programs to maximize company revenue and resolve customer-related contract issues
Manage & forecast the subscription pipeline for territory
Create programs with Marketing Manager to proactively encourage renewal activity with partners
2+ years prior customer service experience
Renewals Program Manager Jobs
By Sendoso At San Francisco, CA, United States
3+ years of B2B SaaS Renewals at scale/ Program Management experience
Have managed a large volume of customers
Experience in a startup or similar environment is strongly preferred
We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries.
Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full time.
We provide comprehensive benefits to reward and support our employees.
Renewals Account Manager Jobs
By Flexera Software, Inc. At , Cheshire, Ct
Responsible for normal territory management activities which include: maintaining the common customer database, (CRM) and accurate forecasting.
Maintain a high level of knowledge of product lines
Meet or exceed each quarter's revenue quota
Ensure the highest possible renewal rate % and recurring revenue
Assist our customers to gain the most value out of their investments with Flexera
Proactively contact all customers with expiring support contracts
Account Manager (Renewals) Jobs
By Redwood Software At Frisco, TX, United States
Proven track record in Account Management
Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.
Strong interpersonal skills to include verbal and written communication.
Consistently exceed sales objectives within existing accounts.
Build & strengthen account relationships; Utilize retention strategies to retain existing customers.
Preparing and delivering effective account reviews & demonstrations to expand the use of our products within their business.
Enterprise Renewals Manager Jobs
By Asana At San Francisco, CA, United States
Understand customer needs and demonstrate account management capabilities to bring renewal to closure.
Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to navigate complex customer requests
2-5 years of experience with software/subscription renewals or account management - SaaS a plus
Excellent organizational and time-management skills. Detail oriented written and verbal communication skills.
Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time commitments.
Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement
Saas Renewals Representative Jobs
By Gorilla Corporation At Texas, United States
Phenomenal attention to detail and time management skills
Other Knowledge, Skills, and Abilities
Manage a portion of SaaS renewals
Bachelor’s degree in Business, Communications or a technology discipline or possess equivalent work experience
2-3 years’ experience in a sales role managing fast-paced deal negotiations
Experience negotiating a new license deal using an existing customer base
Renewals Manager (Remote) Jobs
By AlertMedia At Austin, Texas Metropolitan Area, United States
Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments 
Build and maintain strong relationships with internal and external counterparts, and serve as a bridge between Sales, Finance, and Customer Success 
Participate in Customer Success Manager led business reviews, and lead Renewals Meetings as needed 
Experience working with mid-sized to large scale companies
Salesforce experience required, Gainsight a plus
Experienced in coordinating with cross functional teams to drive various objectives (quota, legal amendments, technical issues, etc.) 

Are you looking for an exciting opportunity to use your sales skills to help customers renew their subscriptions? We are looking for a Renewals Sales Representative to join our team and help us grow our business! If you have a passion for sales and customer service, this is the job for you!

Overview A Renewals Sales Representative is responsible for managing the renewal process for existing customers. This includes ensuring that customers are aware of their renewal dates, providing them with renewal options, and negotiating renewal terms. The Renewals Sales Representative is also responsible for maintaining relationships with customers and providing them with excellent customer service. Detailed Job Description The Renewals Sales Representative is responsible for managing the renewal process for existing customers. This includes ensuring that customers are aware of their renewal dates, providing them with renewal options, and negotiating renewal terms. The Renewals Sales Representative is also responsible for maintaining relationships with customers and providing them with excellent customer service. The Renewals Sales Representative will work closely with the sales team to ensure that customer renewals are completed in a timely manner. Job Skills Required
• Excellent communication skills
• Strong negotiation skills
• Ability to build relationships
• Ability to work independently
• Knowledge of customer service principles
• Knowledge of sales principles
• Knowledge of the product or service being sold
• Knowledge of customer renewal processes
• Ability to work under pressure
Job Qualifications
• Bachelor’s degree in business, sales, or related field
• At least two years of experience in sales or customer service
• Knowledge of customer renewal processes
• Ability to work independently
• Excellent communication and negotiation skills
Job Knowledge
• Knowledge of customer service principles
• Knowledge of sales principles
• Knowledge of the product or service being sold
• Knowledge of customer renewal processes
Job Experience
• At least two years of experience in sales or customer service
Job Responsibilities
• Ensure that customers are aware of their renewal dates
• Provide customers with renewal options
• Negotiate renewal terms
• Maintain relationships with customers
• Provide excellent customer service
• Work closely with the sales team to ensure that customer renewals are completed in a timely manner