Customer Success Advocate Jobs

We’re looking for aCustomer Success Advocateto join our team and be part of our next stage of growth. As our Customer Success Advocate your top priority is to build strong and trusted relationships with our customers. You provide front-line support to our customers and are the voice of the customer as we grow our business and evolve the product. You love all things Knowledgebase and Video Calls and will become in recommending solutions, hosting onboarding calls and providing ongoing support and training to customers.

What you'll be doing

• Building a strong relationship with clients and coordinating with them on upgrades and feature enhancements
• Train customers on existing and new product functionality
• Helps clients to drive user adoption of new technology
• Act as the voice of the customer within the RKA team to ensure that pain points and high-priority items are top of mind for new product releases
• Technical or business process problem-solving to identify customer issues, defining solutions and providing clear communication on implementing fixes
• Hands-on technical configuration for the purposes of troubleshooting and correcting customer issues
• Identifying common questions and issues from clients to create training materials and knowledge articles
• Responding to customer support cases based on severity and priority

Qualifications

RKA'ers come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. Typically, we find that people are successful in this role when they have:

• Proven collaboration and team building skills, with ability to work with all levels and roles of an organization effectively
• Ability to effectively manage relationships with customers, resolving issues and concerns
• Proven technical acumen and an ability to learn quickly
• Proven interpersonal skills including excellent written and verbal communication skills
• 3+ years in customer-facing roles (SaaS support a plus!)
• Strong analytical skills and the ability to prioritize and triage a high volume of customer requests

Not required, but bonus points if you have:

• Have used a rewards platform (retail, restaurant, etc)
• Experience with POS systems (Point of Sale)
• 1+ years experience in the Food Service industry