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Remote! Patient Advocate Jobs
Company | CareCentrix |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-09-01 |
Posted at | 9 months ago |
Overview
- Based on business needs, evening and weekend coverage may be needed.
- Must be committed to high quality standards
- Collects and documents all required data on patients recently discharged from the hospital to prepare the Nurse Coach to outreach to them for an initial assessment.
- Provides outreach to patients to check in on non-clinical issue resolution and escalation of issues to Nurse Coaches or management when appropriate.
- Understands that timely and accurate documentation is critical to the success of CareCentrix.
- Participates in and contributes to performance and process improvement activities.
- Responsible for speaking with physicians and coordinating in-home care for the patient
- Perform other duties as required or assigned.
- Participates and provides feedback when implementing process changes and raises opportunities to leadership ensuring compliance to policies, legal requirements and regulatory mandates.
- Responsible for servicing patients making incoming calls with questions and/or returning messages to be scheduled with Nurse Coaches.
- Convey a strong professional image, exhibit interest and positive attitude toward all assigned
- High School Diploma or the equivalent plus a minimum of one year medical terminology or medical services experience required.
- Demonstrated ability to gain/build instant rapport and comfortability with people over the phone.
- Must have strong organizational skills and be able to effectively manage and prioritize tasks.
- This position requires strong interpersonal and communication skills, customer and problem solving skills, as well as the ability to interact with all levels of management and a highly diverse clientele.
- Demonstrated Self-confidence
- Reviews and adheres to all company policies, procedures, and the Employee
- Abides by and demonstrates the company Mission – Vision – Values through both behavior and job performance on a day-to-day
- Minimum of two years insurance, quality improvement or healthcare operations required.
- Must be proficient and comfortable in a computer based environment. Experience in a call center environment preferred.
- Demonstrated Negotiation skills
- Must have knowledge of basic spreadsheet, word processing, and data entry skills.
- Embraces the values of accountability, consistency, engagement, empowerment, respect and outstanding service.
- Demonstrated Results-driven
- Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs /
- Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.
- Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
- Great culture with a sense of community.
- Advancement opportunities, professional skills training, and tuition Reimbursement
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