Benefit Support Advocate Jobs

Position: Healthcare Data Analyst

Location: Remote

Duration: 3-Month Contract with possible extension or conversion

Must Haves:

• Quiet work from home set up without distractions
• 1-year call center customer service experience (high volume environment) or hospitality/retail customer service experience
• Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)
• Strong problem solving skills and customer first mentality
• Microsoft Office
• Positive attitude and ability to communicate effectively with all levels
• Windows 10
• Computer-literate – able to manage multiple monitors & able to pick up new systems (ability to demonstrate that they have learned/mastered learning multiple systems)
• High School degree
• Comfortable in a fast-paced/high volume environment

Responsibilities:

• Understand reason for call (when is their annual enrollment date, dependent information)
• Collect information to authenticate call
• 20-30 calls daily, 8-9 minutes on average per call (there will be a call guide to reference for client specific information)
• Advocate for employee on the phone
• Reference client call guides: There will be a call guide for each client
• Create case for new callers and log information