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Customer Success Advocate Jobs

Patient Success Advocate Jobs
By Cedar At United States
This role offers a competitive benefits and wellness package
Subject to location, experience, and education
Manage on average 60-80 incoming and outgoing patient calls regarding medical bills
2-3 years of customer service experience via phone or call center
1-2 years of medical billing, insurance or related healthcare experience
Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
Customer Success Advocate I
By Lumen At , Remote
Experience: 2+ years customer success or account management experience
Prioritize high volume of tasks with strong time management skills
Education Level: Bachelor's Degree or equivalent work experience
Experience working with and supporting enterprise customers and responding to needs with empathy and integrity
Strong communication and interpersonal skills with ability to build relationships within customer accounts
A high level of accuracy and attention to detail with good organizational capabilities
Student Success Advocate Jobs
By Upswing At , Remote $17 an hour
In this role, you'll get to work alongside team members to:
If you apply for this role, you should:
Some extra things that may set you apart:
Mckinney-Vento Student Success Advocate - 1.0 Fte - Funded Programs
By Portland Public Schools Oregon At , Portland $48,310 - $57,684 a year
Crisis management and intervention theories and techniques.
Demonstrate preparation and skill in working with K-12 students from diverse backgrounds. Build rapport, mentor and guide children and adolescents.
Stay current on practices and trends in K-12 public education, McKinney Vento Guidelines and Oregon school district compliance.
A Bachelor’s degree in Education, Counseling, Psychology, Sociology, Criminology, Social Work or related field is required.
Responds to and resolves difficult and sensitive inquiries and complaints regarding McKinney-Vento compliance issues.
Establish rapport; mentor, guide and monitor students, teams and program designees to facilitate effective programs and processes.
Sfs Customer Success Advocate, Bilingual: Spanish
By Talent Table At , Remote $26.70 an hour
Top 3-5 skills/attributes: customer support experience, fintech or banking experience, tech industry experience
Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
Written and verbal communication skills in English (as well as Spanish preferred).
1+ years of professional experience with either a financial institution or payment provider preferred.
Experience in direct customer facing roles.
Student Success Advocate (Remote)
By Upswing At United States
Interest in or knowledge about social justice and equity in relation to the higher education system
Have an understanding of the U.S. higher education system
Be knowledgeable about academic policies such as college admissions, course registration, advising, financial aid, etc.
Experience with software platforms like Google Suite, Slack, and Airtable
Experience with customer service or student support
(Depending on your personal interests) Experience in higher ed/ed tech, data analytics, industry research
Customer Success Advocate Ii - Works From Home
By Lumen At , Remote $44,550 - $99,000 a year
successful deployment of solutions and services
What We Look For in a Candidate
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Customer Advocate - Remote
By Paycor.. At United States
Document and manage cases within applicable systems by reviewing, updating, and closing daily
Bachelor’s degree preferred or 4 years equitable business experience required
1-2 years of multi-channel customer service experience
1-2 years of prior customer facing HCM or Paycor experience is a plus
Proven excellence in customer service and relationship building skills required
Effective organizational skills proven in a fast-paced, service-oriented position
Customer Advocate Jobs
By Granicus Inc. At , , Pr
2-3 years of experience in external customer account management, development, strategy or a consultant role.
Experience with Granicus products or other content management systems
Experience in change management or process improvement
Worked in a remote environment with experience managing multiple time zones
Experience working in or with local government, non-profit or similar field
Demonstrated problem-solving skills and the ability to work independently
Customer Support Advocate Jobs
By MRM Global At Nevada, United States
Highly organised with excellent time management skills
Help support and train users following launch with dedicated remote training sessions
Support North America success manager in proactive customer outreach or follow-up as required
Process Premium Design Orders, maintain the tracker, and request/manage supplier quotes
Experience working in a customer facing role, ideally in technical support capacity
Excellent communication skills in-person and via phone, email and live chat
Customer Advocate Jobs
By Modivcare At Miami Lakes, FL, United States
0-2 years customer service experience in an inbound call center environment with heavy phone volume and data entry
High School Graduate or General Education Degree (GED)
Routing, scheduling or dispatch experience
Prior in-bound call center experience
Knowledge of Medicaid guidelines and covered services
Pre-Tax and Post --Tax Commuter and Parking Benefits
Customer Success Advocate, Cash App - Messaging
By Cash App At St Louis, MO, United States
Excellent time-management and multitasking skills
Take on responsibilities as requested
2+ years of relevant work experience in a high volume contact center environment (previous experience in chat a plus!)
Experience in direct customer or client-facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Customer Advocate Manager Jobs
By Inclusively At United States
3+ years of experience in account management
Experience working with our or other insurance management systems a plus
Act as a liaison between product management and the customer with a focus on communicating the roadmap
Performs other duties as assigned by immediate manager or management team.
Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet deadlines
Can work remotely or from one of our offices
Customer Advocate - Payroll
By NORTH AMERICAN BANDING COUNCIL At United States
Remote - Work from Home
Document and manage cases within applicable systems by reviewing, updating, and closing daily
Bachelor’s degree preferred or 4 years equitable business experience required
1-2 years of multi-channel customer service experience
1-2 years of prior customer facing HCM or NORTH AMERICAN BANDING COUNCIL experience is a plus
Proven excellence in customer service and relationship building skills required
Customer Advocate Senior Associate - Gmb
By Google Operations Center At Memphis, TN, United States
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Knowledge or experience in Google My Business (GMB)
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
High school diploma or equivalent practical experience
Excellent written and verbal communication skills with strong attention to detail
Typing skills and speed at a minimum of 45 words per minute/85% accuracy
Customer Advocate Jobs
By Travel B and V At Green Valley, AZ, United States
Have a strong knowledge of everything we offer
No experience necessary - we train you to be your best
Discounted or free benefits and Perks
Communicate those needs directly to our vendors
Respond back to our clients to confirm those needs are met
Interact with our clients directly whether in person or on the phone
Student Success Advocate - Remote | Wfh
By Get It Recruit - Educational Services At San Francisco, CA, United States

We are is a prestigious, non-profit institution of higher education dedicated to meeting the global demand for exceptional early childhood educators. We are on a mission to cultivate a vibrant ...

Customer Advocate Jobs
By Owens & Minor At New York City Metropolitan Area, United States
2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)
Or any equivalent combination of education and experience to meet the above requirements
Manages and ensures contract compliance to all agreed terms and conditions.
Drive conversions and manages data.
Manages pricing, including sharing pricing information and addressing pricing issues with customers.
Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.
Customer Advocate - Retail Center (Miami, Fl)
By Florida Blue At Miami, FL, United States
1+ years related work experience. Experience Details: Face to face consultative experience in a retail environment.
Excellent verbal and written communication skill
Experience in insurance industry, physician's office, hospital, or other position in health care industry.
Experience with financial products or services
Income protection benefits: life insurance, Short- and long-term disability programs.
Additional voluntary benefits available; and a comprehensive wellness program
Customer Success Advocate Jobs
By RKA Consulting At United States
Identifying common questions and issues from clients to create training materials and knowledge articles
Proven interpersonal skills including excellent written and verbal communication skills
Proven collaboration and team building skills, with ability to work with all levels and roles of an organization effectively
Ability to effectively manage relationships with customers, resolving issues and concerns
Strong analytical skills and the ability to prioritize and triage a high volume of customer requests
1+ years experience in the Food Service industry

Are you passionate about helping customers succeed? We are looking for an experienced Customer Success Advocate to join our team and help our customers reach their goals. If you have a knack for problem-solving and a passion for customer service, then this is the job for you!

Overview A Customer Success Advocate is a customer-facing role that is responsible for providing a high level of customer service and support to customers. This role is often the first point of contact for customers and is responsible for ensuring that customers are satisfied with their experience. The Customer Success Advocate is responsible for providing technical assistance, troubleshooting customer issues, and helping customers make the most of their products and services. Detailed Job Description The Customer Success Advocate is responsible for providing a high level of customer service and support to customers. This includes responding to customer inquiries, troubleshooting customer issues, and providing technical assistance. The Customer Success Advocate is also responsible for helping customers make the most of their products and services, providing product demonstrations, and helping customers understand how to use the product. The Customer Success Advocate is also responsible for providing feedback to the company on customer experiences and helping to identify areas of improvement. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Knowledge of products and services
• Ability to provide product demonstrations
• Ability to provide feedback to the company on customer experiences
• Ability to identify areas of improvement
• Knowledge of customer service software
• Knowledge of customer relationship management (CRM) software
Job Qualifications
• Bachelor’s degree in a related field
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer relationship management (CRM) software
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer relationship management (CRM) software
• Knowledge of product features and benefits
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous experience in a customer-facing role
• Previous experience with customer service software
• Previous experience with customer relationship management (CRM) software
Job Responsibilities
• Respond to customer inquiries in a timely manner
• Troubleshoot customer issues
• Provide technical assistance
• Provide product demonstrations
• Help customers make the most of their products and services
• Provide feedback to the company on customer experiences
• Identify areas of improvement
• Follow up with customers to ensure satisfaction