Customer Advocate Associate Jobs

Independency and time management skills.

Our company offers a remote working model.

Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.

At least 1 year of experience in a customer support role or client facing environment (provided support in writing).

Superb written and verbal communication skills.

Service-oriented personality with a can-do attitude and strong problem-solving skills.

Document and manage cases within applicable systems by reviewing, updating, and closing daily

Bachelor’s degree preferred or 4 years equitable business experience required

1-2 years of multi-channel customer service experience

1-2 years of prior customer facing HCM or Paycor experience is a plus

Proven excellence in customer service and relationship building skills required

Effective organizational skills proven in a fast-paced, service-oriented position

2-3 years of experience in external customer account management, development, strategy or a consultant role.

Experience with Granicus products or other content management systems

Experience in change management or process improvement

Worked in a remote environment with experience managing multiple time zones

Experience working in or with local government, non-profit or similar field

Demonstrated problem-solving skills and the ability to work independently

Highly organised with excellent time management skills

Help support and train users following launch with dedicated remote training sessions

Support North America success manager in proactive customer outreach or follow-up as required

Process Premium Design Orders, maintain the tracker, and request/manage supplier quotes

Experience working in a customer facing role, ideally in technical support capacity

Excellent communication skills in-person and via phone, email and live chat

0-2 years customer service experience in an inbound call center environment with heavy phone volume and data entry

High School Graduate or General Education Degree (GED)

Routing, scheduling or dispatch experience

Prior in-bound call center experience

Knowledge of Medicaid guidelines and covered services

Pre-Tax and Post --Tax Commuter and Parking Benefits

You will be required to expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.

6 months - 2 years of work experience in a customer-facing role

Preferred: 1 - 2 years experience in a contact center environment, and/or processing payroll

Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment.

You will be able to deliver exemplary customer service using a “search first” mentality.

You have the ability to work effectively and full-time in PST/MST time zones.

Excellent time-management and multitasking skills

Take on responsibilities as requested

2+ years of relevant work experience in a high volume contact center environment (previous experience in chat a plus!)

Experience in direct customer or client-facing roles

Interest in implementing feedback and dedicated to the improvement of your skills and work

Strong organizational, analytical, written and verbal communication skills

3+ years of experience in account management

Experience working with our or other insurance management systems a plus

Act as a liaison between product management and the customer with a focus on communicating the roadmap

Performs other duties as assigned by immediate manager or management team.

Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet deadlines

Can work remotely or from one of our offices

Remote - Work from Home

Document and manage cases within applicable systems by reviewing, updating, and closing daily

Bachelor’s degree preferred or 4 years equitable business experience required

1-2 years of multi-channel customer service experience

1-2 years of prior customer facing HCM or NORTH AMERICAN BANDING COUNCIL experience is a plus

Proven excellence in customer service and relationship building skills required

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

Knowledge or experience in Google My Business (GMB)

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

High school diploma or equivalent practical experience

Excellent written and verbal communication skills with strong attention to detail

Typing skills and speed at a minimum of 45 words per minute/85% accuracy

Excellent time management and multi-tasking skills

Excellent communication skills, both written and verbal

2 years of Customer Service experience is preferred

1-2 years of experience using Google Suite, Microsoft office and Salesforce

Comprehensive benefits package (medical, dental and vision plans, company paid short term disability, life insurance, parental leave and employer funded HSA)

MacBook to complete work tasks

Have a strong knowledge of everything we offer

No experience necessary - we train you to be your best

Discounted or free benefits and Perks

Communicate those needs directly to our vendors

Respond back to our clients to confirm those needs are met

Interact with our clients directly whether in person or on the phone

2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)

Or any equivalent combination of education and experience to meet the above requirements

Manages and ensures contract compliance to all agreed terms and conditions.

Drive conversions and manages data.

Manages pricing, including sharing pricing information and addressing pricing issues with customers.

Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.

1+ years related work experience. Experience Details: Face to face consultative experience in a retail environment.

Excellent verbal and written communication skill

Experience in insurance industry, physician's office, hospital, or other position in health care industry.

Experience with financial products or services

Income protection benefits: life insurance, Short- and long-term disability programs.

Additional voluntary benefits available; and a comprehensive wellness program

Perform these responsibilities in a consistent, professional manner while exercising strong verbal, written, and high-quality service skills.

Written and Oral Communication skills appropriate to interaction with other business professionals (HR Managers, Brokers, Plan Administrators, etc.).

College or University experience or a trade or professional certification.

Essential Business Experience And Technical Skills

Enhance and strengthen the relationship between administrators and MetLife using effective communication skills, keen listening skills and empathy.

1 year experience in customer service and/or a call center.

Identifying common questions and issues from clients to create training materials and knowledge articles

Proven interpersonal skills including excellent written and verbal communication skills

Proven collaboration and team building skills, with ability to work with all levels and roles of an organization effectively

Ability to effectively manage relationships with customers, resolving issues and concerns

Strong analytical skills and the ability to prioritize and triage a high volume of customer requests

1+ years experience in the Food Service industry

Excellent organizational and time-management skills

It's important to note that this role sits within Salt Lake City / Holladay, UT. This is not a remote position

1+ years of professional experience with either a financial institution or payment provider preferred

Experience in direct customer or client-facing roles

A desire to help people and improve the customer experience

Paid Life insurance, AD&D. and disability benefits

2-3 years of experience in external customer account management, development, strategy or a consultant role.

Experience with Granicus products or other content management systems

Experience in change management or process improvement

Worked in a remote environment with experience managing multiple time zones

Experience working in or with local government, non-profit or similar field

Demonstrated problem-solving skills and the ability to work independently

You will be required to expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.

6 months - 2 years of work experience in a customer-facing role

Preferred: 1 - 2 years experience in a contact center environment, and/or processing payroll

Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment.

You will be able to deliver exemplary customer service using a “search first” mentality.

Reliable: Reference checks should reveal no attendance/tardiness patterns.

● Assist with order management, including processing sales orders, tracking shipments, and managing returns or exchange

● Provide an outstanding customer experience via multiple service channels (email, chat, social channels)

● Collaborate with the Operations and Marketing teams to improve the overall customer experience

● Excellent verbal and written communication skills

● Strong problem-solving and decision-making skills

● Customer service experience in a fast-paced environment