Refund Specialist (Remote) ($16.85 - $20.30 / Hour)

Envision Radiology is looking for a Remote Full Time Refund Specialist to join our team!
Open to AL, AZ, CO, FL, ID, LA, MO, NE, NC, OK, TX, UT, VA, WA & WI Markets.
Welcome to Envision Radiology! Since 2000, our company mission has remained the same, "Improving lives through unmistakable quality and spectacular service". Our vision to revolutionize diagnostic imaging is raising the bar for patient access, convenience, and overall experience, while delivering consistent, accurate, and timely results.
In 2022, US News named Colorado Springs one of the most desirable place to live in the United States! Garden of the Gods is located in the middle of town, and with Pikes Peak as the backdrop Colorado Springs offers both big-city excitement and quiet, suburban living.
Our reputation for excellence allows us to grow our services - we are seeking passionate and dynamic team members to join us today!
Summary/Objective
The Refund Specialist is responsible for reviewing patient accounts, identifying patient & insurance overpayments and credit balances. This position works closely with insurance companies and internal billers to reconcile correct payments received. Additionally, evaluates and verifies accounts in accordance with program provisions. This will include data entry, posting payments, reconciling billing & invoices, checking balances, maintaining patient files and requesting refunds.
Pay Range: $16.85 - $20.30
Essential Functions

• Identifies credit balances due to electronic or manual insurance overpayments, patient overpayments, and adjustments resulting from denials or contractual allowances.
• Detects posting and payer trends and/or errors.
• Handles both internal and external phone calls regarding credit balances and refunds.
• Corrects patient and insurance payments to patient accounts, calculates, enters and corrects contractual adjustments and patient discounts if needed.
• Investigates and resolves assigned credit balance accounts by ticketing system, credit balance tickler or emails.
• Other duties as assigned.
• Issues patient and insurance refunds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies

• Personal Effectiveness/Credibility.
• Organization Skills.
• Ethical Conduct.
• Thoroughness.
• Financial Management.

Supervisory Responsibility
This position has no supervision responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications / Experience:

• Detail oriented, self-motivated, a problem solver and a team player
• Strong communication skills & professional demeanor
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to continuously "exceed" company and customer expectation
• Ability to excel in a very fast-pace team environment
• Three plus years' experience in medical billing & refunding insurances and/or patients' accounts or equivalent experience in patient accounting
• Three plus years' experience working with credit balances from electronic/manual EOBs, lockbox and patient payments or equivalent experience in patient accounting

Education / Certifications

• Minimum of High School diploma or equivalent (GED)

Additional Eligibility Qualifications
None required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compliance
Adheres to Envisions Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Co