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Program Specialist - Remote ($20.00 - $29.00 / Hour)
Company | Talentify.io |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Staffing and Recruiting |
Expires | 2023-09-11 |
Posted at | 8 months ago |
Position Summary
- Maintain a caseload of 250-300 files depending on seasonality
- Ensure proactive follow-up with customers at key touchpoints in their journey
- Provide & facilitate cross-selling of mortgage and ancillary services as needed
- Function as a liaison between the customer and agent to ensure excellent service
- Identify real estate needs for each customer and tailor the best solution to meet their needs
- Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction
- Act as an advocate to support the customer throughout their real estate transaction
- Educate new customers on program benefits and program reward eligibility
- Adhere to specific call flow process according to policy-varies from client to client
- Regular and consistent attendance/punctuality
- Strong interpersonal, verbal, and written communication skills
- Knowledge of the Boston, MA geographic area required
- Strong attention to detail
- Real estate knowledge preferred (home purchase, sale, or mortgage)
- Customer service experience preferred (retail, financial services, or call center)
- Planning and organization skills; ability to multi-task in a fast-paced environment
- Embraces diversity and inclusion
- 2-3 years business experience in a customer facing role preferred
- Digital literacy and ability to navigate multiple systems
- High school diploma or equivalent
- Ability to relate to a customer in a professional and courteous manner
- Bilingual English-Spanish speakers preferred
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