People Experience Partner / Employee Relations Specialist

Who We Are

We're purpose-driven. With every ride, we aim to redefine health and happiness. It's all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we'd love to have you.

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we'll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

The People Experience Partner / ER Specialist will provide guidance to the Eastern region of SoulCycle's studio operations and will work closely with HR leadership to support the following functional areas: onboarding, employee relations, training, policy & procedure creation and implementation, leave administration & worker's compensation issues, and employment law compliance.

ROLES AND RESPONSIBILITIES:

• Partner with senior People leadership to ideate on engagement & culture within your region, and the entire company.
• Manage investigations from start to finish, including intake meetings, background research, investigative interviews, and debrief meetings.
• Conduct prompt, thorough and impartial investigations in response to workplace concerns including harassment, discrimination, retaliation, and other topics as assigned.
• Act as Talent and Recruitment partner to Field Operations leadership; support with recruitment training and bench building within your market.
• Oversee employee relations, counseling, and support of managerial & employee questions or concerns; recommend and implement proactive, long-term solutions to areas of opportunity within your business.
• Participate in developing career paths, succession & staffing plans, to support a growing business comprised of high-performing teams.
• Partner to HRIS personnel to ensure accurate and up-to-date employee records are maintained in various HR systems, including hires, transfers, promotions, salary changes, and terminations; create and compile reports to support recommendations and programs.
• Partner with Studio Operations Managers, and other cross-functional partners to investigate, resolve and formally respond to a variety issues, including harassment, discrimination, performance management, policy violations, and so on, in accordance with the Company's policies and procedures, as well as applicable employment laws.
• Act as advisor and business partner to field + instructor staff as it relates to various HR plans, programs, and procedures. Assess and evaluate the effectiveness and efficiency of these programs and recommend updates and changes as needed.
• Document comprehensive investigatory/fact-finding analysis for interviews and findings.
• Liaise with the payroll team, as needed, to coordinate timely and accurate payroll processing bi-weekly.
• Oversee performance management program, including regularly scheduled performance reviews for studio staff. Keep strong pulse on studio + instructor talent; recommend promotions, transfers and increases to senior People leadership to ensure continuity and consistency within your business.

QUALIFICATIONS:

• Experience in employee relations, investigations, employment law, and disciplinary actions.
• Ability to organize, prioritize and multi-task within a fast-paced environment.
• Flexibility & adaptability.
• Ability to execute quickly and effectively.
• Minimum of 7-8 years of experience in a true HR-role, preferably as a Generalist or Business Partner.
• Ability to travel, locally and regionally, up to 30%
• Strong knowledge of local, state, and federal labor laws.
• Prior HR-system (UltiPro) experience a huge plus, but not required.
• Outstanding communication skills – verbal & written.
• Self-starter/motivator.
• Working knowledge of federal, state and local laws that govern employment policies and practices.
• A self-aware partner, with an incredible ability to build trusting & productive relationships.

Pay Range: $105 -135k per year - This role is on-site 4 days a week.