Senior Employee Relations Manager

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

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Senior Employee Relations Manager

As Senior Employee Relations Manager, you will architect policies and practices that enable us to navigate complex employee situations – ranging from workplace conflicts, performance issues, complaints and investigations - at scale with equity in mind. You will provide guidance to the People teams and across the business on a global scale to ensure employment matters are effectively managed and the appropriate policies and practices are in place to facilitate consistency, fairness and objectivity. You will collaborate internally to resolve employee relations matters and ensure that concerns and challenges are handled in a responsive, sensitive and fair manner. You will partner with People Partners and Legal to create and implement standard approaches, processes and resources for employee relations and workplace compliance. This role is crucial to helping the organization proactively increase manager effectiveness, employee experience, and trust. You will help us adopt a more proactive, data-driven approach to organizational health issues with a dual focus on manager education and employee advocacy.

What You'll Do

• Develop resources, tools and standards for employee relations, including employee counseling and engagement, documentation standards and practices, policy interpretation and application, performance management methodologies, investigations, and responses to other sensitive work-related issues
• Serve as subject matter expert, provide guidance and develop best practices in employee relations and workplace compliance. Develop resources and tools for Fastly’s People team to manage various aspects of employment and compliance
• Respond to and investigate concerns and complaints; oversee investigations, and provide status and progress updates to VP, People Strategy & Ops and appropriate executives. Facilitate executive-level discussion on responding to complaints and proceeding actions. As appropriate, engage external investigators for complex and/or highly sensitive cases
• Create communications, training materials, and other change management mechanisms to educate the company on new and revised policies, processes, and programs
• Provide expertise, guidance and coaching on preventing, addressing and resolving employee issues and with leaders, managers and HR partners
• Partner with the People Partner team on the execution of organizational changes and performance-based exits (org changes, job eliminations and involuntary exits)
• Improve existing employment policies; develop and draft new policies and document practices as needed
• Identify patterns and recurring issues and make recommendations to improve organizational effectiveness
• Ensure oversight and governance of policies and practices globally, including interpreting and apply understanding of corporate policies and practices, employment laws, and other regulations to provide advice, guidance, or clarification for Employee Relations inquiries
• In partnership with Legal, design, develop and draft employee-facing and HR Compliance policies and processes for both US and globally
• Provide subject matter expertise in specialized regulatory areas globally (including EEO, ADA, OFCCP, FMLA, WARN Act, OSHA, FLSA,etc.)

Work Hours: This position will require you to be available during core business hours

Basic Qualifications

What We're Looking For

• Experienced in partnering with HR and legal teams to develop, design, and implement employment-related policies and programs
• Excellent communication skills; ability to influence and communicate effectively at all levels of the organization
• Maintains objectivity, demonstrates empathy and exercises sound judgment in working through difficult, complex, and confidential issues
• 10+ years of progressive experience in employee relations, investigations, employment law and/or workplace compliance-related efforts for both small and larger, globally distributed organizations. Proven history of responding to and effectively resolving complex employee situations
• Strong business and people acumen, as well as consulting, conflict resolution and facilitation skills
• Consultative approach; prior track record of successfully advising various stakeholders and executives re: employee relations issues
• In-depth understanding of diversity, equity and inclusion issues and how they apply to employee relations
• Expert analytical skills; uses data to form hypotheses, draw insights, form narratives, prioritize, and influence decisions
• Demonstrated ability to effectively self-manage, work collaboratively, prioritize competing priorities, and meet deliverables and timeframes

Preferred Qualifications

• Expertise in U.S. and local (state-specific) employment law & regulations, including Title VII, ADEA, ADA, FLSA, FMLA, IRCA, EEOC, etc. Interest and motivation to learn and understand global HR compliance and practices
• Demonstrated operational and process rigor and familiarity and comfort with HR related technology and tools/case management, preferably Ethics Point and Google Docs
• Familiarity with international work protections and entitlements. History of addressing employee relations cases across different regulatory environments

Work Location(s) & Travel Requirements

This position is based out of Fastly’s San Francisco, Los Angeles, CA, Denver, CO or New York, NY office. Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

This position may require travel as required by your role or requested by your manager.

Salary

The estimated salary range for this position is $132,060 to $194,210.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

• We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), an open vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2023, we offer 10 paid local holidays, 11 paid company wellness days.

Why Fastly?

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe.
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.

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