Learning & Development Coordinator Jobs

Duration : 9 Months Contract

Duties: We are seeking a dedicated and knowledgeable L&D professional to join our team as a CX L&D Design & Deployment Specialist contractor. In this role, you will be responsible for supporting the learning and development needs of our consumer department, ensuring that our team members are equipped with the necessary knowledge and skills to deliver exceptional customer experiences. As a CX L&D Design & Deployment Specialist, you will play a critical role in designing, deploying and evaluating learning programs to enhance the performance and growth of our consumer support team.

Responsibilities:

· Owns BAU deployment of existing training content (NHO, NTQ, RTQ)

· Supports L&D content maintenance tasks (setting permissions, adding fields)

· Supports select content creation efforts (script writing, Articulate course design)

· Supports ad hoc projects and initiatives for the CX L&D Consumer pod

Learning Design: Collaborate with team members to support select content creation efforts (script writing, Articulate course design). This includes onboarding, product training, soft skills development, and customer service excellence.

Content Maintenance: Support L&D content maintenance tasks (setting permissions, adding fields)

Training Deployment: Owns BAU deployment of existing training content (NHO, NTQ, RTQ)

Training Administration: Manage the logistics of training programs, including scheduling, participant registration, training coordination, and resource management.

Collaboration: Support ad hoc projects and initiatives for the CX L&D Consumer pod. Collaborate with cross-functional teams, including Consumer Support, Subject Matter Experts, and Training Coordinators, to align training programs with business objectives and address specific departmental needs.

Foster strong relationships with stakeholders to ensure training programs meet organizational goals.

Learning Technology: Stay up to date with learning technologies and tools to enhance training delivery and engagement. Explore and recommend innovative approaches, such as gamification or mobile learning, to optimize learning experiences for consumer support team members.

Skills:

· Instructional Design Skills: Strong understanding of instructional design principles, adult learning theory, and training methodologies. Proficiency in using authoring tools, learning management systems (LMS), and e-learning platforms.

· Communication and Facilitation: Excellent verbal and written communication skills. Ability to deliver training sessions effectively, facilitate group discussions, and engage participants of varying skill levels.

· Analytical Abilities: Strong analytical and problem-solving skills. Ability to assess training needs, evaluate training effectiveness, and use data-driven insights to improve training programs.

· Adaptability and Flexibility: Ability to adapt to changing priorities, handle multiple projects simultaneously, and work in a fast-paced environment. Openness to new ideas, technologies, and approaches in learning and development.

· Collaboration and Relationship Building: Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams and stakeholders. Proven ability to build positive relationships and influence others to support L&D initiatives.

· Attention to Detail: Strong attention to detail in designing training materials, managing training logistics, and ensuring accuracy and quality in training content.

Education Qualifications:

Education: bachelor’s degree in human resources, Training and Development, Education, or a related field. Relevant certifications in training and development are a plus.

Experience: Minimum of 1-3 years of experience in L&D roles, preferably in a consumer-focused industry. Experience in designing and delivering training programs for customer service or consumer support teams is highly desirable, but not required.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.