Head Of Learning And Development, Google Fiber

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

As the Head of EDU (Learning and Development), you will oversee curriculum offerings supporting Google Fiber’s deployment, customer support, field sales, external education, and help center solutions. You will:

• Build and maintain relationships and process to ensure courses are delivered at the right and address the right needs.
• Develop and optimize strong workflows, processes, and analytics.
• Define and execute a prioritization process for Education related requests as well as your roadmap.
• Frequently work across a variety of teams including customer support, product, deployment, operations, engineering, marketing, and many of our in-market vendor partners.
• Influence learning vendors who build or support related Google Fiber Education services.
• Build cross-functional alignments so Google Fiber Education can scale within the business and ensure sustainable and predictable practices.
• Develop and maintain a multiyear roadmap that aligns to a long term strategy/vision.
• Partner with critical stakeholders at the executive and management level across multiple domains.
• Manage a team supporting many role-based tracks in our organization and also support the success and career development of our teams.
• Lead a growing team of learning professionals.
• Define and lead innovative learning solutions in both the Internet Service Provider and Fiber Optics industries.

Responsibilities

• Ability to travel required by 25% and work non-standard hours.
• Consistently identify opportunities to scale while maintaining program quality and success.
• Maintain consistent and clear communications with operations and strategic programs groups.
• Manage the strategy and growth of several role-based, on-boarding and external education offerings and identify opportunities to scale while maintaining program quality and success.
• Mentor, guide, and grow an evolving L&D team from a startup state to a mature enterprise organization.
• Be a proactive, customer focused leader, excited about team growth and performance. Manage related budgeting and resources requirements.
• Prioritize on meeting goals, forecasting and planning to meet agreed expectations with stakeholders.

Minimum Qualifications (MQs)

• Experience with e-learning development tools.
• 10+ years in corporate education and workforce development building or project managing complex training programs.
• Bachelor’s degree in Education, Learning & Development, Human Resources or equivalent practical experience.
• 5+ years of experience managing a team working on learning paths virtual learning.

Preferred Qualifications (PQs)

• Experience in the design, development and implementation of learning courses and systems.
• Experience working with fiber optics and related deployment roles.
• Experience with data, measurement and analysis using tools like Google analytics and manipulating data sets.
• Master’s degree in a learning and development related discipline.
• Project management experience including consulting and influencing stakeholders as well as managing cross-functional programs.
• Ability to prioritize and multi-task across multiple projects with cross-functional partners and technical teams, while meeting deadlines in a fast moving environment.

The US base salary range for this full-time position is between $158 K - $232 K + bonus + equity + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.