Lead, Hr Operations Jobs

We are looking for a Lead, HR Operations to join our growing team, leading the Talent Services team responsible for first-level employee support. As a key part of our broader Talent Operations team, this individual will work across Global Talent Organization (GTO) to provide a consistent and great experience to our candidates and employees. In this role, you will have a direct impact on our employees’ experience at Procore.

Having experience working within human resources operations and/or shared services would be ideal. This position reports into our Sr. Manager, Talent Services, and can be based in any of our offices and/or remotely. We’re looking for someone to join us immediately.

What you’ll do:

• Provide support for all GTO audit inquiries like SOX, SOC, and customer audits
• Act as an escalation point for troubleshooting GTO transactions and processing exceptions
• Support Talent Operations and GTO teams in ad-hoc projects and process improvement and documentation
• Assist with assigning and/or taking ownership with clear areas of roles and responsibilities in major areas like onboarding, running of the business, offboarding, auditing, and ticketing
• Basic GTO reporting and analytics
• Assist with the implementation and testing of new technology and system enhancements
• Collaborate with Talent Acquisition, Payroll, Benefits, TalentTech, and the broader GTO team on employee data and transactions
• Assist with analyzing and updating existing processes to ensure they are up-to-date, compliant, and designed in a way to support Procore's growth
• Respond to general GTO inquiries regarding but not limited to HR policies, benefits, employee data, employment verifications, and systems
• Onboard and train team members on new technology and process updates
• Lead the first-level frontline support team for all employee life cycle questions and requests

What we’re looking for:

• 3+ years of HR or Recruiting related work experience in a high-growth organization
• Self-directed problem solver with a desire to contribute to the organization and department's success
• Excellent written and verbal communication skills
• Ability to exercise good judgment and discretion, maintaining confidentiality when required
• Ability to think outside of the box and work in a fast-paced, high transaction volume, shifting, non-structured environment
• Bachelor's degree or equivalent additional work experience required
• Ability to multitask and prioritize multiple tasks and projects
• 2+ years prior years of leadership experience
• Strong attention to detail and organizational skills
• Experience with Workday or other HCM systems, including reporting capabilities

Additional Information

Base Pay Range $100,000-$137,500. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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