Operations Specialist (Hr/Staffing)

Acro is seeking an OPERATIONS SPECIALIST with prior experience in HR and/or staffing to join our growing team! Come and join a company that has consistently been recognized among the Best & Brightest Companies To Work For in Metro Detroit and in the Nation!

DUTIES & RESPONSIBILITIES

• Act as liaison among other Acro Departments - sales, recruiting, operations, and accounting to manage and resolve problems that affect clients and contractors.
• Onboarding of Acro W2 temporary workers for assigned accounts;
• Other duties may be assigned
• Perform customer support functions for various Acro clients. This includes but is not limited to:
• Ensure that company policies and procedures are implemented and strictly followed to guarantee consistent, high-quality service across all clients and contractors.
• Resolve invoicing and payroll issues that fall outside of the general realm of “normal” business procedures.
• Performing various administrative and employee relations tasks pertaining to said temporary workers; and, Working in conjunction with other Acro departments to ensure all customer/worker inquiries are addressed timely.
• Conduct surveys with clients and contractors.

REQUIRED QUALIFICATIONS

Education

• Bachelor’s degree in Business Administration, Human Resources, or related field.

Experience

• 0-2 years of related work experience with proven results.

Skills

• Proficient computer skills (MS Word, Excel, PowerPoint & Outlook)
• Ability to present information and respond to questions from employees and team members.
• Ability to remain confidential in all phases of the hiring process and throughout the duration of work assignments and maintain a professional appearance and attitude.
• Ability to communicate (verbally and in writing) with diverse groups of people and routinely produce positive outcomes.
• Ability to function in a fast-paced, driven, environment that requires high attention to detail and excellence in multi-tasking
• The ability to work independently with minimal supervision must have excellent time management

PREFERRED QUALIFICATIONS

Education

• Certified Staffing Professional (CSP) certification preferred.

Experience

• Prior staffing Industry experience highly desirable.

WORK ENVIRONMENT

• The noise level in the work area is usually low.
• While performing the duties of this job, the employee will work in an office environment either at headquarters and/or a remote office.

Acro values diversity in our workforce and is an Affirmative Action & Equal Opportunity Employer. Acro is also committed to hiring veterans and offers sponsorship opportunities.