Director Of Client Services! - Hr Platform Innovator – Revolutionizing The Hr Compliance Space – $100K To $120K Base With Generous Bonus Package – Remote

ScoutLab represents a privately held Human Resources compliance platform, that brings together best-of-class technologies through unified compliance management and unmatched customer service.

About the company

This 165-employee company that was founded in 2020, is slated to do $100M in revenue in 2023, and is revolutionizing the way HR teams manage compliance, is seeking a Director of Client Services to lead a team of client service reps, ensuring optimal performance, client satisfaction, and efficient and timely issue resolution.

Our mission is to alleviate the stress, administrative burden, time-spend and financial risk of HR compliance tasks. Through a unified platform and centralized service team, we empower organizations to navigate complex legal requirements with ease and peace of mind.

We believe that partnering with experts who have subject-matter expertise is the key to managing compliance effectively. We provide employers with access to best-in-class HR compliance technologies and expertise, all while offering the simplicity of one agreement, one login, one dashboard, and one point of contact. We simplify compliance so you can focus on what is most important you, your business.

About the role

*Director of Client Services with Leadership responsibilities. This position will build and

lead a team of reps and will report directly to executive leadership.

*$100k to $120k base, commensurate with your current experience. A generous bonus

package and outstanding benefits round out the compensation.

* Supervise and mentor client service representatives.

* Provide regular feedback, coaching, and training to enhance team skills and performance.

* Strong understanding of client service best practices and industry standards.

* Proficiency in CRM software and other client service tools.

Official

Our company that believes in revolutionizing the way HR teams manage compliance, is looking for a Director of Client Services. This position will lead, supervise, and guide a team of outstanding client service representatives, ensuring optimal performance, client satisfaction, and efficient issue resolution. This role requires a proactive and results-driven individual with excellent leadership skills, strong communication abilities, and a deep understanding of leading a client success team. We offer the best-in-class HR compliance technologies and expertise through a unified platform that allows businesses to navigate complex legal requirements with ease and peace of mind.

Responsibilities

Lead Identification:

· Conduct thorough market research to identify potential leads and prospects within targeted

industries and markets.

· To identify and qualify leads, utilize various sources, including online databases, social media,

industry publications, and networking events.

Prospecting:

· Reach out to leads through various channels, including cold calling, email outreach, social

media engagement, and personalized messaging.

· Develop and maintain a systematic approach to tracking and managing leads throughout the

sales cycle.

Qualification:

· Engage with leads to determine their level of interest, pain points, and potential fit for the

company's products or services.

· Use strategic questioning and active listening to gather relevant information and assess lead

quality.

· Appointment setting for Account Executives.

Database Management:

· Maintain accurate and up-to-date lead information in the CRM system, ensuring data integrity

and proper segmentation.

· Regularly clean and update the lead database to eliminate duplicates and inactive leads.

Collaboration:

· Collaborate closely with the sales and marketing teams to align lead generation strategies with

overall business goals.

· Provide valuable insights and feedback to improve lead targeting and messaging.

· Performance Metrics:

· Set and meet lead generation targets and KPIs, tracking progress and reporting regularly.

· Analyze the effectiveness of different lead generation strategies and refine approaches based

on results.

Content Creation:

· To engage leads effectively, assist in creating compelling and relevant content, including email

templates, messaging scripts, and value propositions.

Continuous Learning:

· Stay informed about industry trends, competitive landscape, and evolving lead generation

techniques.

· Adapt strategies to leverage emerging tools and technologies for improved lead generation.

Requirements

· Proven experience in lead generation, sales development, or a related role.

· Excellent communication skills, both written and verbal.

· Strong research and analytical abilities.

· Familiarity with CRM systems and lead management tools.

· Self-motivated and goal oriented.

· Ability to work independently and as part of a team.

· Detail-oriented with excellent organizational skills.

· Preferred Qualifications:

· Experience with B2B lead generation.

· Familiarity with marketing automation and lead nurturing processes.

· Proficiency in using social media platforms for lead identification and engagement. Benefits

Full Benefits, Health, Dental, Vision, Life

401k