It Support Technician - Remote | Wfh

We are a rapidly growing eCommerce company that has pioneered the hospitality retail service. As an industry leader, we offer individuals the opportunity to enjoy their favorite room amenities and furnishings in the comfort of their own home by allowing them to shop hotel exclusive merchandise they experienced during their stay.
Our IT support team is responsible for providing technology services and support for all employees globally. Our goal is to empower employee productivity through collaboration and innovation to help our team provide our customers with a home that they love! We're expanding our IT team and seeking a skilled individual who desires exposure to a diverse desktop computing tech stack and complex technical infrastructure. The IT Support Technician role involves offering both onsite and remote technical assistance to users. You will serve as the first point of contact for IT issues and troubleshoot Level 1 technical problems.
What You Will Do
Resolve hardware, software, and networking issues through troubleshooting.
Ensure prompt responses to incoming IT-related requests.
Collaborate with Level 2 support and escalate issues when necessary.
Facilitate user onboarding and offboarding with thorough documentation.
Set up desk equipment for optimal functionality.
Provide support and maintenance for system downtimes.
Create and deploy Windows images for desktops and laptops.
Maintain proper tracking and documentation for all equipment.
Assist senior members of the IT team in various projects.
Participate in a rotating on-call schedule with the team.
What You Will Bring
Exceptional customer service, communication, and interpersonal skills.
High school diploma, GED equivalent, or relevant practical experience.
More than 1 year of pertinent IT work experience.
Benefits
We offer a competitive salary that aligns with experience and responsibilities.
You will enjoy a positive work environment along with a comprehensive benefits package, including:
Potential for Annual Merit increase based on performance.
Healthcare coverage.
Voluntary benefits.
Paid Time Off.
401k Plan with Company Contributions.
We are committed to equal employment opportunity and will not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other non-merit factors.
About Us
WHO WE ARE
We are an industry-leading eCommerce solutions provider with a strong track record. For nearly 20 years, we have been developing and managing online retail programs for a diverse range of brands. Our fully managed eCommerce solution is powered by innovative technology, deep industry expertise, and the dedication of our collaborative team of marketing experts, creative strategists, web designers, and technology specialists. With headquarters in Fairfield, New Jersey, and regional offices in various locations, we are continuously expanding our global operations and take pride in our valued employees and clients.
Salary: $ 22.00 30.00 Per Hour