Human Resources Staffing Coordinator

Customer Experience Program

Onsite Human Resources Staffing Coordinator

Sandra Stevenson-Summers

(Monday - Friday Dayshift)

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide onsite human resource support to Customer Experience Representatives,

Customer Experience Representative Leads, and Command Center (C4) employees.

2. Provide weekly onsite seminars for Customer Experience Representatives,

Customer Experience Representative Leads, and Command Center (C4) employees.

3. Provide day-to-day onsite support to employees as it relates to time off request, medical emergency, issue with schedule, and other administrative concerns.

4. Review handbook items and policies and procedures as it relates specifically to the

Customer Experience Program.

5. Identify CXR’s who are proficient in Foreign Language identified in the contract and initiate the testing process.

6. Schedule, Re-Schedule, and document mandatory Department of Aviation training for CXR’s, CXR Leads, etc.

7. Maintain detail training records for each employee.

8. Coordinate with the City of Atlanta representative(s) on staffing requirements for upcoming holidays and new construction projects.

9. Coordinate with HR corporate representatives on weekly staffing needs and available schedules.

10. Create, Update, and Maintain training material for CXR’s, CXR Leads, C4 employees.

11. Monitor employee’s performance during on-the-job training.

12. Complete employee disciplinary investigations for final signoff from onsite HR

Administrator.

13. Maintain onsite file of employee records for easy accessibility.

14. Contact employees who are no-call/no-show to verify wellbeing and employment status.

15. Maintain an accurate list of recently hired and terminated employees.

16. Work closely with onsite Customer Experience Program HR Administrator to receive final documentation sign-offs.