Human Resources Advisor(W2)

We are looking for an Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally! The HRAnswers Advisor acts as the first point of contact for internal and external clients. They serve as a liaison, connecting with COEs, managers and employees to resolve requests.

Responsibilities

Provide human resources guidance, information, and education to employees (customers) at all levels while focusing on exceptional customer service.

Utilize a verify-and-research approach to provide quick and accurate information related to company policies, programs, systems and services.

Manage a high volume of employee requests and tickets daily in a fast paced, agile environment while effectively tracking, documenting and reporting progress on HR requests.

Guide and coach customers on how to navigate internal tools, systems and resources to promote self-service.

Support customers on implementation and execution of core HR programs while supporting the needs of the business.

Partner with other COEs and collaborate cross-functionally while handling complex situations to make recommendations on appropriate courses of action.

Take on 1-2 point of contact (POC) roles to support HR projects, programs or initiatives and represent HRAnswers either regionally or globally.

Monitor personal Service Level Agreements for responsiveness, turnaround time, and employee experience.

Requirements

Educated to degree level (BA/BS Degree) or equivalent experience.

Experience with Servicenow or a similar ticketing system

Excellent verbal and written communication skills

Exceptional customer service skills with a continuous improvement mentality

Ability to solve issues in a decisive way, exercising sound judgment and emotional intelligence

Preferred

HR Domain Knowledge with at least 1-2 years experience in a client facing role (HR Preferred)

Experience with Workday or a similar HCM