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- Human Resources Coordinator
- Human Resources Operations Associate
- Human Resources Operations Coordinator
- Human Resources Operations Manager
- Coordinator Human Resources
- Human Resources Operations
- Human Resources Operations Analyst
- Human Resources Operations Generalist
- Human Resources Operations Assistant
- Human Resources Operations Director
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Human Resources Operations Coordinator
Company | Russell Tobin |
Address | San Francisco Bay Area, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Software Development |
Expires | 2023-07-13 |
Posted at | 11 months ago |
Our client is a file hosting software company looking for a HR Operations Coordinator to join their team!
Location: San Francisco, CA (On-site)
6-month W2 Contract
Pay Rate: $40-$44 an hour
Responsibilities:
- Identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements.
- Provide tactical/transactional day-to-day support to employees, resolving tickets related to onboarding and contingent workforce staffing, ensuring data integrity for new hires, current employees and contractors.
- Support HR Operations tickets and drive issue resolution in JIRA
- Complete transactions in Workday for new hires globally (start date changes, manager changes, corrections to data changes, etc).
- All requests will come from tickets in ServiceNow - the HR Operations Coordinator will be responsible for managing their own ticket queue.
- Manage the background check process internally — completing all reference and education checks for new hires in compliance with local law and company policies.
- Collaborate with partners in HR, Recruiting, and Leaning & Development to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience.
- Provide support with auditing New Hire information in Greenhouse and Workday systems.
- Maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary.
- Develop and ensure standard HR operating procedures are in place with clear SLAs.
- Work closely with the HR Project Manager to support project execution and continuous process improvement and onboarding and Contingent workforce operations.
Minimum Qualifications:
- Problem solving, critical thinking and troubleshooting abilities
- Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs Preferred
- Experience with ServiceNow or other customer service ticket system
- Experience in continuous process improvement
- Experience in Workday and HR Operations service request management
- Strong customer-service skills with proven track record of customer satisfaction
- BA/BS degree or equivalent practical experience 3+ years of experience in HR Operations/HR administration in a fast-paced environment
- General Knowledge on local HR laws Hands-on, efficient, great communication skills
Must Haves:
- Ability to work in a team environment but also can work independently and collaborate across key stakeholders cross globally
- New Hire onboarding operations experience
- 1-2 years HRIS/Workday Experience (working knowledge/comfort with Workday)
- 2-3 years HR generalist/operations experience, providing first line support to employees, contractors and new hires.
- Demonstrated ability to work with employees/new hires across all time zones
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