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Human Resources Listening - Product Strategy, Qualitative Research
Company | JPMorgan Chase & Co. |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-06 |
Posted at | 10 months ago |
The Human Resources function at JPMorgan Chase is shifting to a product led way of working. We are making this change so that we are fully organized around our customers to deliver personalized experiences throughout an employee or manager journey. The HR Product Organization sits within Corporate HR and plays an important role in driving our transformation.
- Compile, categorize and disseminate feedback to the appropriate Product Managers as well as create a closed loop process and provide outcomes to the originators of the feedback.
- Partner with other Listening channels (Survey/Sentiment, Always On, CSAT, etc.) and aggregate all inputs for PMs to leverage for employee and stakeholder feedback and sentiment.
- Define and communicate strategy, establish Feedback Communities of standing volunteers to answer broad-based and targeted, 'just in time' questions and engage in two-way dialogue and a process for timely acknowledgement, response, and resolution.
- Lead day-to-day work in product development and initiatives such as Crowd Solves, focus groups and panel discussions to gather qualitative and quantitative sentiment and feedback from employee-customers.
- Lead the ongoing design and improvement of a cohesive set of experiences, processes and services that provide value to customers, as well as being the primary owner for the understanding of the customer journey within the product.
- Mitigate issues and navigate roadblocks while maintaining a close partnership with internal functions and in accordance with company policies and regulatory changes.
- Define and develop the appropriate metrics to measure success, assess performance and evaluate product effectiveness while maintaining focus on leveraging and advancing the tools used by the product team to improve efficiency and effectiveness.
- Analytical and data-led - can synthesize key insights and adopt and/or solution quickly while managing to OKRs.
- Experience with creating and maintaining KPI monitoring tools, and reporting on key findings .
- 5+ years of experience with various qualitative data-gathering approaches, including focus groups, Crowd Solves, etc. and producing written insightful summaries of insights and findings shared with customers to allow them to make data-based decisions. Experience researcher skills are a plus.
- Able to maintain a product backlog, write stories and epics, leading concepts and execution, and coordinate and facilitate productive sessions that will have productive outcomes.
- Customer obsessed - develops deep empathy and understanding in service of creating frictionless end-to-end experience.
- Tech savvy - can translate product vision and roadmap into clear requirements and processes that engineers, and designers can deliver against.
- Proactive, accountable, and detail-oriented work ethic and able to communicate both verbally and written at a high level with all stakeholders.
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