Human Resources Advisor Jobs

IntePros is seeking a Tier 1 HR Advisor handles calls, chats, and other communication methods of employee and manager inquiries/issues about Hire to Retire employee processes and human resource policies. This candidate is fluent in written and verbal Portuguese. This role will start working 5 days onsite in Boca Raton, FL and will transition to 3 days remote/week once training is complete. The ideal candidate has call center or HR support experience and excellent communication skills. (Must Be Bi-Lingual in English and one of the following: Portuguese, French, Spanish, German or Chinese.)

Tier 1 HR Advisor Responsibilities:

• Listening to callers, digesting the information and conveying an accurate solution.
• Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators.
• Handle high volume of incoming calls, chats and text in a call center environment.
• Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.
• Assists in identifying areas to improve communications and efficiency of operations and implementing changes.
• Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.
• Builds positive working relationship with colleagues, manager and stakeholders.
• Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.
• Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures.
• Provides guidance to callers about Workday, Kronos and other HR systems as required.
• The ability to interact effectively with a diverse employee and manager population at all levels within the organization.
• Provides callers with excellent, efficient and courteous service.
• Conducts day-to-day transactional processing in Workday and other related systems as required.
• Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledge base, and desktop tools.
• Identifies escalation trends to the HRSC Manager and opportunities for process improvement and/or new solutions.
• Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.

Tier 1 HR Advisor Qualifications:

• 1 - 2 years’ experience in Human Resource, HR Operations, or Call Center environment preferred.
• Microsoft Office suite, Excel, Word, and PowerPoint preferred.
• Process improvement and comprehensive understanding of cross-functional processes.
• Knowledge of Workday or other HR systems is desirable.
• Ability to work in independent or team environment.
• Strong organizational and time management skills.
• A high school diploma or general education degree (GED) required.
• Six Sigma Certification a plus
• IHRIM and/or SHRM certification a plus.
• Bachelor’s degree, in Human Resources, Business or related field is preferred.
• Communicate effectively with all parties as required.
• Strong customer service skills clear communication, and client focus.
• Knowledge of case management systems and HR Portal technology is helpful
• Written communication is clear and succinct in a variety of communication settings and styles.