Human Resources Assistant Jobs

Title: HR Specialist

Terms of Employment

• W2 Contract, 4-6 Weeks (Short Term)
• Location: Dania Beach, FL

Overview

This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entry- level HR opportunity, gaining exposure to a vast array of HR inquiries and questions. We believe in excellence in all we do and accept nothing less. You'll be successful in this role because you are results oriented, you excel in quickly assessing core issues/concerns and you are efficient and organized.

Responsibilities

• Provide ongoing support on decreasing triaging traffic through standardizing self-service support.
• Review tickets and issues submitted to HR through ServiceNow.
• Triage and assign the cases to the appropriate HR contact.
• Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow.
• Assist with research and tracking of case issues and metrics.

Required Skills & Experience

• High School Diploma or GED.
• Detail oriented; demonstrate strong organizational and time management skills, as well as strong data entry skills.
• Excellent communication, analytical, problem solving and troubleshooting skills.
• Customer service focused, have a passion for process improvement, be self-motivated and able to work both independently and in a team environment.

Preferred Skills & Experience

• Experience in working in ServiceNow or similar case management platform.
• Bachelor’s Degree.
• Previous HR experience.