Human Resources Specialist Jobs

Title: HR Specialist

Terms of Employment

• W2 Contract, 4-6 Weeks (Short Term)
• Location: Dania Beach, FL

Overview

This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entry- level HR opportunity, gaining exposure to a vast array of HR inquiries and questions. We believe in excellence in all we do and accept nothing less. You'll be successful in this role because you are results oriented, you excel in quickly assessing core issues/concerns and you are efficient and organized.

Responsibilities

• Assist with research and tracking of case issues and metrics.
• Review tickets and issues submitted to HR through ServiceNow.
• Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow.
• Provide ongoing support on decreasing triaging traffic through standardizing self-service support.
• Triage and assign the cases to the appropriate HR contact.

Required Skills & Experience

• Detail oriented; demonstrate strong organizational and time management skills, as well as strong data entry skills.
• High School Diploma or GED.
• Customer service focused, have a passion for process improvement, be self-motivated and able to work both independently and in a team environment.
• Excellent communication, analytical, problem solving and troubleshooting skills.

Preferred Skills & Experience

• Previous HR experience.
• Experience in working in ServiceNow or similar case management platform.
• Bachelor’s Degree.