Hr Customer Transition Consultant

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Job Summary

Responsible for guiding new customers through the early phases of transition and providing consultative support for set up, Benefits, and HR. Will complete a post-sale needs assessment for additional services and products to round out a valuable customer journey. This position establishes, maintains, builds and handles relationships at all levels to ensure TriNet is helping clients achieve their business strategies and human capital return on investment. Must have excellent account management skills and be customer-focused with understanding that the customer's best interests are served through smooth, flawless implementation and service delivery.

Essential Duties/Responsibilites % TIME

• Acts as an escalation point for onboarding services, working with the team to develop solutions to problems, drive customer alignment and be accountable for engagement success 10%
• Promotes overall company value proposition by conducting a broader needs assessment to find opportunities and gaps and makes recommendations on auxiliary products and services to drive additional value for our customers. 10%
• Communicates plan objectives, progresses and critical issues internally and externally as required while collaborating cross-functionally to ensure quick customer resolution. 10%
• Delivers timely and valuable transition services and consulting to clients utilizing TriNet’s service model, templates, resources, and product suite, in accordance with company guidelines, standards and processes to ensure quality and compliance. 10%
• Conducts online New Customer Set-up Site meetings with assigned clients 20%
• Maintains a detailed knowledge of TriNet’s core products and services as well as strategic services 5%
• Provides support and compliant guidance regarding customer HR policy, benefits selection and strategy decisions during key transition engagements 80%

Required for All Jobs

• Complies with all policies and standards
• Performs other duties as assigned

Qualifications

Education Education Level Education Details Required/Preferred

Preferred

Bachelor's Degree or equivalent experience preferred

Work Experience Experience Experience Details Required/Preferred

Typically 2+ years Human Resources Generalist and/or Specialist experience required

Typically 2+ years Customer Support in PEO Industry preferred

Typically 1+ years Sales interaction experience preferred

Licenses And Certifications Licenses/Certifications Licenses/Certification Details Time Frame Required/Preferred

PHR or SHRM-CP preferred

Knowledge, Skills And Abilities KSAs Proficiency

Strong account management and project management skills

Strong business sense with excellent verbal and written communication skills

Excellent interpersonal, presentation and facilitation skills

A proven dedication to high professional ethical standards and a diverse workplace

Ability to adapt to a fast paced constantly evolving business and work environment while balancing multiple priorities

Knowledge of and ability to apply excellent customer service and consultative practices.

Knowledge and ability to give advice on employment law and Human Capital best practices and trends, using additional SMAs as needed

Good verbal and written communication skills.

General knowledge in HR Compliance Management, Process, Benefit Programs and ER issues.

Ability to gain the partnership of others in pursuit of company goals

Knowledge and strong understanding of TriNet practices, policies, processes, systems capabilities, and limitations are desired.

Basic skills to perform mathematical computation effectively and efficiently for pricing and conducting data analysis required.

Ability to operate a computer to accomplish work and leverage technology to gain efficiencies required.

Proficient in Microsoft Office Suite

Work Environment

Work in clean, pleasant, and comfortable home or office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. Position may be considered remote and require reliable and consistent internet service.

The salary range for this role is $57,800 to $95,400. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.

About Us

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Please note that at this time, TriNet requires colleagues reporting to TriNet offices, engaging in in-person activities (including off-sites) or engaging in TriNet sponsored business travel, to be fully vaccinated (as defined by the CDC) against COVID-19 or provide proof of a negative PCR test each week. TriNet will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law.

TriNet is providing access to a mobile app for colleagues to submit proof of vaccination or negative test results. Please do not include proof of vaccine status or any indication of a possible request for an accommodation when submitting your application materials. If applicable, TriNet will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.