Career Services Training Consultant

MedCerts – a Stride Inc. company (NYSE: LRN) – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 55,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. For more information, visit medcerts.com.

MedCerts Training Consultant is a servant leadership role dedicated to the success of our internal team members. By facilitating, evaluating, and coaching our consultants apply their expertise to help improve team members performance to reach organizational goals. With a primary focus on evaluating internal team member performance, aligning training programs with business objectives, and facilitate learning opportunities for various skilled roles. Our training consultants are focused on the improvement of skill, by creating training material and deliver the Learning Curriculum, to help achieve business goals. Our mission as a Training and Development team is to create a bridge between the training and coaching of our organization to have a direct impact on our companies’ goals.

GENERAL DUTIES AND RESPONSIBILITIES:

• Responsible for training outcomes that impact team member performance and advance the business areas towards company goals
• Gather and Evaluate data to use to track team members performance – identify training needs
• Create knowledge check opportunities to evaluate post training knowledge retention for team members participating in training.
• Facilitate learning opportunities that help team members reach goals and ultimately positively impact business objectives
• Diagnose performance issues that will help people do better and assist team members in measuring and enhancing performance
• Responsible for measured impact of team members performance through coaching and training.
• Responsible for identifying and communicating performance gaps to the Leadership Team and Business partners
• Align training/coaching needs – based on evaluation
• Responsible for developing consistent and positive learner interactions and team member relationships
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
• Monitor and Evaluate Team members performance for highest level of client service and call effectiveness – performance-based coaching & evaluation

REQUIRED QUALIFICATIONS

• 3-5 years of education industry experience (Career Services, etc.)
• Ability to work remote
• Ability to work in a result driven work environment
• Demonstrated success in training and development
• Associates degree or bachelor’s preferred or combination of education and experience
• 3-5 years of customer service experience

BENEFITS

• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• Employee Assistance Program
• Pet Insurance
• Parental leave
• Fully remote working environment with equipment provided by MedCerts
• Life Insurance
• Tuition Assistance (including a University of Phoenix Partnership)
• Weight Loss & Gym Benefits
• Health, Dental, and Vision Insurance available to you on start date
• Paid time off and holidays
• Verizon Wireless Discount
• 401K with a company match

WORKING CONDITIONS

This is currently a remote-based position in which work will be completed during normal business hours (approximately 8:30am – 5:00pm).