Hr Generalist Ii - Associate Services

Inclusively is partnering with a financial services provider to hire a HR Generalist II - Associate Services. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that connects candidates with disabilities including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), neurodivergence (e.g. autism, ADHD) and other disabilities under the ADA. Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

Responsibilities include:

• BS/BA in Human Resource related field or equivalent HR experience
• Strong knowledge of Disaster & Security protocols
• Responsible for facilitating training to new and existing associates within the HR HELP team with a focus on the area for which he or she is the Subject Matter Expert
• Depth of knowledge of principles and practices of a specific field of specialization such as finance, human resources, IS, marketing, etc.
• 3+ years of experience in a Human Resource related field, or customer service related field
• Serves as first level HR support for associates regarding Benefits, Compensation, Performance and Conduct Management, Hiring Procedures, HR Policy Interpretation and Promotion, Separation and Transfer Processes
• Must have a full understanding of associate investigations, discipline, and separation processes and be able to assist
• The core responsibilities of the HR Generalist II position is responding to phone and written fundamental HR questions for Canadian and US associates using our case management platform Service Now
• Responsible for maintaining core service and quality measures within standard service level agreement
• Responsible for supporting an area of business, functioning as a Subject Matter Expert including building stakeholder partnerships inclusive of reactive and proactive communication in order to provide an exceptional associate experience
• General knowledge of all business areas including Compliance, FAD, BATD, Branch Facilities
• Strong knowledge of employment law, firm policy and procedures
• Strong organizational, judgement and problem solving skills
• Utilize de-escalation techniques and offer support when responding to associates who are distressed by work related matters, personal crisis, or other concerns

Nice to Have:

• Familiarity with the French language is a plus
• PHR or SPHR is preferred
• Ability to think strategically, identify process improvement solutions for subject matter area
• Subject matter expertise in HR discipline such as Employee Relations, Benefits, Leaves
• Knowledge of Canadian employment law is preferred
• HR Generalist experience is preferred