Healthcare Technical Analyst Jobs

If you have the relevant experience/expertise as outlined below, please consider applying to this requisition for consideration. Titles: Technical Analyst 2-Support Domain Area of Expertise: CAMM, Clinical Reporting, Cardiology, Print Services, Radiology, Emergency Medicine (FirstNet), Supply Chain Orders, Physician Documentation (Dynamic Documentation), Mpages (specifically Care Pathways & Ambulatory Organizer), Point of Care, Pharmacy Inpatient, Pharmacy Outpatient (CMOP pref for VA), Post Discharge, Claim Gen, Financial Reporting, Powerchart Ambulatory, PowerChart

Job description

Candidates for this role must be willing to go through a Federal Clearance process.

If you have the relevant experience/expertise as outlined below, please consider applying to this requisition for consideration.

Titles: Technical Analyst 2-Support

Domain Area of Expertise: CAMM, Clinical Reporting, Cardiology, Print Services, Radiology, Emergency Medicine (FirstNet), Supply Chain Orders, Physician Documentation (Dynamic Documentation), Mpages (specifically Care Pathways & Ambulatory Organizer), Point of Care, Pharmacy Inpatient, Pharmacy Outpatient (CMOP pref for VA), Post Discharge, Claim Gen, Financial Reporting, Powerchart Ambulatory, PowerChart

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.