It Technical Analyst Jobs

Overview:

The IT Technical Analyst provides well demonstrated expertise in the areas of Change Management, Development and Operations (DevOps), Patching and Upgrades of assigned applications. This includes but not limited to conducting research on best practices in change management, working with IT managers and other teams to prioritize changes, getting the changes approved, and coordinating releases with the other change owners to minimize conflicts, impact, and downtime. Planning and coordinating IT upgrades necessary for the Hyperion environment. Monitoring, and negotiating timelines and adapting to changing priorities are a key. Modeling Aramark’s Mission and Values, this role will enhance and maintain the Change, Configuration and Release Management program, mentor, develop, and build effective relationships with leaders throughout the organization. This role reports to the IT Systems Manager, QA & IT Governance.

Responsibilities/Essential Functions:

• Reviewing change requests to identify areas of potential conflict or problems that may arise during a change effort.
• Seeking out and implementing continuous process improvement opportunities
• Report on statuses when requested
• Maintain good standing and completion on all compliance related matters (i.e., assigned mandatory trainings, actions required from audits, corporate policies, etc.)
• Provide Change Management policy and procedures training to newly onboarded partners and Self Develop where opportunities arise.
• Coordinating communication efforts with members of the organization to ensure that they are aware of and understand upcoming changes. Schedule weekly change review (CAB) meetings with stakeholders to review changes prior to production approval.
• Supporting internal communications related to business improvements and processes, system upgrades, and enhancements
• Ensure ServiceNow incidents relating to assigned application areas are resolved in a timely manner confirming to Service Level Agreements set.
• Design and manage PPM workflows to facilitate code deployments to various stages of the Software Development Life Cycle (SDLC).
• Creation and support of team projects that support development teams needs and administering security of code repositories.
• Build and sustain working relationships with all AUS functional areas
• Supporting the goals of the company’s technological alignment efforts
• Administer Azure DevOps Server environment and ensuring team projects access always.
• Assist in enrichment and enhancement of company’s change approaches and methodology, based on current past working results.
• Design and implement change approval workflows and ensure proper access management to code repositories are enforced.
• Monitor, audit, and review business use of and adherence to the AUS Change Management Policies through the use of the MicroFocus PPM application used to manage change implementation. Offer corrective measures where process is not followed.
• Configure MicroFocus PPM environments (Prod and Dev) and ensure application is available for change submissions.
• Overseeing appropriate vendor relationships related to associated technologies, services, and solutions needed to operate enterprise functions
• Perform all additional duties and responsibilities based on the direction and guidance of supervisor
• Ensuring accurate and efficient governance policy development and adherence
• Developing training programs to prepare employees for change, communicating new policies and procedures, and motivating employees to embrace change
• Offer timely and insightful suggestions on team operating efficiencies and approaches that offer optimal outcomes to the team and business users

Knowledge/Skills/Abilities:

• Demonstrate proficiency in Azure DevOps 2019 Server on-premises or higher with ability to install and administer the environment.
• Experience setting up and maintaining both Windows and Linux build agents.
• Ability to manage and work on multiple concurrent deliverables at various stages of development and completion.
• Skilled and proficient in MS Office O365 suite (i.e., Word, PowerPoint, Excel, SharePoint, Teams, Communications Tools, etc.).
• Ability to effectively define a business case, determine return on investment, and measure achievement of the case over time.
• Possess some knowledge of EDI (Electronic Data Interchange) or be willing to learn EDI if hired
• Programming experience in Python, Java, SQL querying, HTML, Linux Shell, PowerShell.
• Ability to operate with a customer-centric service approach.
• Strong problem solving and analytical skills.
• Proficient and versed in creating and configuring CI/CD code deployment pipelines.
• Skilled in application change migrations from development to test and production environments.
• Demonstrated attention to detail and quality of work products and communications.
• Strong collaboration and team-building skills with the ability to create consensus around decisions and mitigate conflicts among teams.
• Ability to design and implement appropriate change management process while following industry best practices.
• Worked with Release Management utilities such as Kubernetes, Docker, Maven.
• Assist in enrichment and enhancement of company’s change approaches and methodology, based on current past working results.
• Ability to establish performance-based relationships with 3rd party vendors and technology providers and versed in setting standards and measurements for IT processes.
• Professional level verbal and written communication skills.
• Experience with Git version control system.
• Willingness to seek out and implement coaching, suggestions, and guidance from others.
• Strong hand-on experience conducting application and infrastructural change reviews, ensuring all change requirements are met prior to approving a change request

Working Environment/Safety Requirements:

Ensure necessary working environment and capabilities to effectively carry out responsibilities if working from a non-AUS location (remote work).

• Ability, willingness, and flexibility to travel as needed for approved work purposes in accordance with project and management schedules.
• Ability and willingness to handle work related issues during all hours of the day, every day of the week, understanding the responsibility of our organization’s requirement for 24/7 production support.

Experience/Qualifications:

• Be legally able to work in the United States: U.S. Citizen or Legal Resident.
• Preferred programming experience in Python, SQL, Java, and Linux Shell scripting.
• Able to recommend and implement changes to applications and processes to meet business requirements or to make them more efficient.
• Experience with the use of Change Management methodologies and tools.
• Experience with DevOps utilities such as Maven, Docker & Container, Kubernetes is a plus.
• Bachelor’s Degree in Computer Science, Management Information Systems (MIS) or related field.
• Bachelor preferred but not required.
• 4+ years of demonstrated hands-on experience Information Technology, coordinating Change Management and code deployment via MicroFocus PPM tool or similar.

License Requirements/Certifications:

• Valid U.S. drivers license (for rental cars when applicable).

Benefits: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company’s 401k plan. Employees are eligible for 120 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.

Compensation: The salary rate for this position ranges from $75,000 to $85,000, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.