Sr. Healthcare Reclamation Analyst

Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Sr. Healthcare Reclamation Analyst

Job Code: 2023-50-R-028

Location: United States - Remote

Status: Regular Full Time

Pay Range: 41600.00-62400.00

Responsibilities

The Sr. Healthcare Reclamation Analyst reviews and analyzes large volumes of client data and payer correspondence, investigates coverage to determine eligibility and primacy, and gathers and interprets explanation of benefits and payer feedback in order to recover funds for clients who have paid in error. Additionally, the senior role leverages subject matter expertise and experience to perform a variety of activities and projects such as supporting team development, handling client requests, analysis, and reporting, as well as initiatives developing and continuous improvement of operational infrastructure and initiating new client programs. Maximize revenue for our client’s recovery programs with responsibilities to include, but not limited to:

Essential Duties

• Performs other duties as assigned.
• Actively contributes to continuous improvement and development for new client programs of scripts, guidelines, and other tools provided to have professional conversations with Healthcare Insurance carriers and/or providers.
• Completes required processes to obtain client required clearances as well as company required background and/or drug screening; and successfully passes and/or obtains and maintains clearances statuses as a condition of employment. (note client/government clearance requirements are not determined or decisioned by Performant.)
• Successfully completes, retains, applies, and adheres to content in required training as assigned.
• Educate Healthcare Insurance carriers on the Coordination of Benefits rules and appropriately responds to complex questions.
• Initiate applicable action and documentation based upon insurance carriers selected.
• Assist Management on assigned projects (including ramping up new client programs), client requests, regular reporting, data analysis and reconciliations, testing, and analytics reviews as required by the business.
• Effectively works assigned inventories to consistently exceed productivity metrics assigned by management, while also performing other duties of the senior analyst role that support the broader group.
• Serve as a mentor/subject matter expert to representative and junior analyst team members to maximize their potential throughout their development process and leads by example.
• Contact Healthcare Insurance carriers regarding claim responses.
• Notes:
• Consistently maintains regular good attendance, demonstrates professionalism, sound judgment, and good decision making.
• Conducts quality reviews on work performed by team representatives and analysts on the team as requested by management.
• Actively collaborate with internal groups and/or functions with gathering and interpretation of the claims billing process and denial management for continuous improvement in workflow and systems.
• Leads and contributes to ad-hoc projects and initiatives and establishing best practices.
• Demonstrates Performant core values in performance of job duties and all interactions.
• Supports team training activities and contributes to development and enhancement of training materials and tools.
• Communicate effectively with carriers to determine primacy; answer questions and/or provide information that will bring to successful payment or other appropriate account action.
• Responsible for utilizing resources to ensure compliance with client requirements, HIPAA, as well as applicable federal or state regulations.
• Supports management with inventory assessment and distribution to team members.
• Corrects areas of deficiency and oversight received from quality reviews and/or management.
• Leverage knowledge and expertise in COB/TPL/Recovery to gather and review in-house data with payer correspondence to determine proper order of benefits and resolve primacy issues.
• Provide ongoing feedback to Management and Analytics Teams to further the enhancement of our products and services, workflows, and documentation.
• Leverage knowledge and expertise to research various scenarios that will bring to successful resolution and payment (e.g., eligibility research and claims appeals) and consistently resolve the most complex eligibility discrepancies and questions.
• Consistently achieves or exceeds established metrics and goals assigned, including but not limited to, production, quality, and completion of assigned projects with high quality and timely results.
• Update company systems with clear and accurate information such as point of contact, updated demographic information, notes from contact from outbound and inbound calls and/or attempts, as well as account status updates as applicable.
• Successfully solve complex data or record discrepancies and/or issues.
• Follows and complies with company, departmental and client program policies, processes, and procedures.
• Analyze and understand written communication from insurance companies including explanation of benefits (EOBs).

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Must be able to meet requirements for and perform work assignments in accordance with Company policies and expectations on a home remote basis (and must meet Performant remote-worker requirements) until at which time staff will be notified and required to work from a Performant office location. Basic office equipment required to perform remote work is provided by the company.

Required Skills And Knowledge

• Demonstrated expertise and experience with Coordination of Benefits, Third Party Liability and Accounts Receivable specifically relevant to the line of business.
• Strong skills using standard office technology; computer, various applications and navigation of on-line tools and resources, keyboard, mouse, phone, headset.
• Self-motivated and thrives in a fast-paced business operations department performing multiple tasks cohesively, with keen attention to detail.
• Ability to follow policy, procedures, and regulations in the workplace, and demonstrates ability to lead by example and support development of junior team members.
• Ability to consistently perform job responsibilities.
• Intermediate to advanced Microsoft Excel skills with demonstrated skills analyzing large data sets relevant to the position.
• Strong investigative skills, with proven ability to gather and interpret Explanation of Benefits (EOB) and answer questions and resolve standard as well as complex issues with payments.
• Applies knowledge learned in training from various forms (memos, classroom training, on-line training, meetings, discussions, individual coaching, etc.) and can provide instructional support to others.
• Proven strength gathering and interpreting Explanation of Benefits (EOB) to answer questions and resolve complex primacy issues.
• Protect patients’ privacy, understands and adheres to HIPAA standards and regulations.
• Ability to effectively perform work independently and work cooperatively with others to promote a positive team environment; effectively serve as subject matter expert, lead by example, and a lead contributor to the team overall results and progress.
• Remarkable interpersonal and communication skills; ability to listen, be succinct and demonstrate positive customer service attitude; develops positive rapport with clients.
• Strong knowledge and substantial experience with Healthcare, medical terminology, and high-level medical coding, preferably in a role generating, auditing, recovering and/or researching the same.
• Demonstrates high degree of critical thinking and analytical accuracy required to be successful in the role.
• Ability to adapt quickly and transition effectively to changing circumstances, assignments, programs, processes; able to support team adaptation to change.
• Ability to communicate professionally and effectively with carriers, carriers and other audiences regarding claims and Coordination of Benefits (COB).

Additional Requirements

• Completion of Teleworker Agreement upon hire, andadherence to the Agreement (and related policies and procedures) including, butnot limited to: able to navigate computer and phone systems as a user to workremote independently using on-line resources, must have high-speed internetconnectivity, appropriate workspace able to be compliant with HIPAA, safety& ergonomics, confidentiality, and dedicated work focus withoutdistractions during work hours.
• Ability to obtain and maintain client requiredclearances as well as pass company regular background and/or drug screening.

Physical Requirements

• NOTE: Must be able to meet requirements for andperform work assignments in accordance with Company policies and expectationson a home remote basis (and must meet Performant remote-worker requirements)until at which time staff may be notified and required to work from a Performantoffice location on an ad-hoc or periodic basis.

Basic office equipment required to perform remote workis provided by the company.

• Sit/stand 8 or more hours per day; has the option tostand as needed while on calls; reach as needed to use office equipment.
• Occasionally lift/carry/push/pull up to 10lbs.
• Reads and comprehends information in electronic(computer) or paper form (written/printed).
• Job is performed in a standard busy office environmentwith moderate noise level (or may be home-office setting subject to Companyapproval and Teleworker Agreement), sits at a desk during scheduled shift, usesoffice phone or headset provided by the Company for calls, making outboundcalls and answering inbound return calls using an office phone system; views acomputer monitor, types on a keyboard, and uses a mouse.
• Consistently communicates on the phone as requiredprimarily within the department and company and may include client contacts orother third-party depending on assignment with account holders, may dialmanually when need or use dialer system; headset is also provided.
• Consistently viewing a computer screen and typesfrequently, but not constantly, using a keyboard to update accounts.

Education And Experience

• High School diploma or GED; college preferred: equivalent combination of education and related experience.
• Minimum 4 years of directly related progressive experience (billing reclamation, recovery, eligibility, etc.), including Coordination of Benefits, Third Party Liability, and/or Reclamation, demonstrating depth and breadth of knowledge and capability required for the position.
• Demonstrated experience gathering, researching, interpreting, and documenting data and requirements for projects and/or complex problem solving.
• Minimum 1 year of experience in a function demonstrating the ability to lead or make strong contributions to initiatives involving operations workflow, data reporting and analysis, contributing to the set-up of new clients or programs, or subject matter expertise applied to department workflows or projects, direct or indirect staff oversight or training, etc.

Other Requirements

Performant is a Government contractor and subject tocompliance with client contractual and regulatory requirements, including butnot limited to, Drug Free Workplace, background requirements, and clearances(as applicable).

• Must submit to and pass pre-hire background check, aswell as additional checks throughout employment.
• Performant is a government contractor. Certain clientassignments for this position requires submission to and successful outcome ofadditional background and/or clearances throughout employment with the Company.
• Must submit to and pass drug screen pre-employment (andthroughout employment).
• Must be able to pass a criminal background check; mustnot have any felony convictions or specific misdemeanors, nor on state/federaldebarment or exclusion lists.

Applicants must have reliable, secure, high speedInternet access at their home office location.

Employment VISA Sponsorship is not available for thisposition

ob Profile is subject to change at any time.

EEO

Performant Financial Corporation is an Equal OpportunityEmployer.

Performant Financial Corporation is committed tocreating a diverse environment and is proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment withoutregard to race, color, national origin, ancestry, age, religion, gender, genderidentity, sexual orientation, pregnancy, age, physical or mental disability,genetic characteristics, medical condition, marital status, citizenship status,military service status, political belief status, or any other considerationmade unlawful by law.

NO AGENCY SUBMISSIONS WITHOUT PERFORMANTAUTHORIZED AGENCY AGREEMENT AND APPROVED PERFORMANT JOB ORDER5.