National Dermatology Account Manager

Job Title National Dermatology Account Manager

Division: L’Oréal Dermatological Beauty

Location: Field Force

Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.

Our Sales teams are into building relationships and showing why our products are worth falling for. It is about having the flexibility to adapt to the ever-changing world of sales! Come join our dynamic team!

What You Will Learn

The National Dermatology Account Manager position is an integral part of the L’Oréal Dermatological Beauty Brands salesforce, providing exceptional customer service to onboarding and current dispensing accounts. You will work efficiently to ensure each account is open promptly and maintaining open communication and support thereafter. This position requires a capacity to balance multiple competencies including: the ability to plan and prioritize effectively, organization skills, project management, and customer service. This role will work closely with the Skin Health Advisors and Regional Directors, as well as cross-functional teams, to support the dispensing accounts and help drive business goals.

Responsibilities

• Account support
• Forwarding samples requests to the L’Oreal Derm and IQVIA sales teams when applicable
• Sending updates on products, order forms, out of stock items
• Creating GA workflows for any changes needed to account (ie: name change, payer information change, email update)
• Evaluating and submitting resale certificates for approval
• Providing invoices when requested
• Connecting accounts with field reps for education and samples
• Organizing paperwork and submitting GA Workflows for creation of account
• ProSite approvals
• Creating leads in SalesForce
• Evaluating all inquiries on LDB.com to determine eligibility for request (ie: samples, education access, new account set up)
• Requesting refund from finance team
• Ensuring GA workflows are approved in a timely manner
• Providing accounts with trades when requested
• Handling damaged/missing items from orders
• Placing orders
• Replenishing order
• Verifying medical licenses
• Opening new CeraVe and La Roche-Posay Accounts

Qualifications

What We Are Looking For:

• Initiative and foresight
• Excellent design and writing skills
• Passion, interest and knowledge of the cosmetic/skincare industry
• Ability to interact with all levels of management in a fast paced, high growth, continually evolving environment
• Strong project management skills to achieve design target timelines
• Collaborative and influencing skills are essential to work with cross-functional teams
• Must have outstanding organizational skills with strong attention to details
• Bachelor’s degree required
• Energetic and enthusiastic with a team spirit
• Strong communication skills, with an articulate manner (verbal, written and presentation)
• Proficiency in Excel, PPT and Microsoft Office required. Experience with Adobe Creative Suite a plus
• 2+ years related experience working in Inside Sales

What’s In It For You

• Access to Mental Health & Wellness Programs
• (Medical, Dental, Vision, 401K, Pension Plan)
• VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• (Think Tanks and Innovation Squads)
• (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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