Customer Success Trainer Jobs

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Job Title: Customer Success Trainer
Location: Remote(Preferably based out VA)
Duration: 12+ months
Pay Rate: Market/Negotiable

Role & Responsibilities
Customer facing -

• Establishing excellent relationships with clients to ensure a high degree of customer satisfaction by training and

developing their customer success teams and, on the back end, leveraging products and services.

• Engage with customers' CSM (Customer Success Managers) to train them on Customer Success fundamentals,

data analytics fundamentals, customer communications, executive presence, interpersonal, problem-solving,
and active listening.

• Engage with customers' CSM (Customer Success Managers) to train them on their own products and services

with a goal of ensuring that all employees have the knowledge and tools they need to always provide quality
customer experience.
Category
Customer Success Advisory

• Co-manage training projects with customer CSMs, ensuring successful delivery, be one of the primary points

of contact for inquiries, issues, escalations, crisis, resolutions aiming to provide timely options and solutions.

• In summary be able to help customers with following capabilities shown below

Internal (our company) facing -

• Work closely with internal cross-functional teams like sales, marketing, product development, technical
• Act as the voice of the customer to internal teams and be the trusted advisor for the teams.

operations, and training to ensure customer needs are met.

• Share success stories, connecting customers and our own team to relevant communities, programs, and

contributing to new initiatives, programs.

• Stay up to date on industry trends and best practices, sharing insights with customers and internal teams.

Qualifications And Education Requirements

• Bachelor's degree in business, computer science, or a related field.
• Minimum 3 years of working for a commercial software company or consulting firm as a trainer or a program

manager that implements marketing and sales methodologies, customer success or support functions,
commercial software for its clients incl. SaaS implementation projects.
Preferred Skills

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with

customers and our internal teams.

• Engage and develop understanding of customers' specific customer success processes within specific industry

for specific outcomes.

• Excellent problem-solving and analytical skills, with the ability to identify and resolve issues quickly and

effectively.

• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

simultaneously across multiple customers.