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Customer Success Hero Jobs

Customer Support Hero, Flickr
By SmugMug At Mountain View, CA, United States
Organizational skills with the ability to manage numerous priorities at once
Acknowledge, troubleshoot, and resolve customer inquiries and complaints
Excellent written and communication skills
Ability to not only work independently, but as part of a team (all remotely!)
Role reports to: Customer Support Manager
Communicate with customers through email and social media
Entertainment Super Hero/Villain - $21.00/Hr.
By Six Flags At California, United States
Working in extreme heat, sun, cold, wetness, humidity and temperature change.
All lifts over 51 lbs. require help from a coworker or mechanical device.
Overtime of adults may be required from time to time to accommodate the business need
Chest: 32” to 34” (cup size - B/C)
Shoes: Up to a Men’s 13
Shoes: Up to a Men’s 12
Entertainment Super Hero/Villain - $21.00/Hr.
By Six Flags Magic Mountain At Santa Clarita, CA, United States
Working in extreme heat, sun, cold, wetness, humidity and temperature change.
All lifts over 51 lbs. require help from a coworker or mechanical device.
Overtime of adults may be required from time to time to accommodate the business need
Chest: 32” to 34” (cup size - B/C)
Shoes: Up to a Men’s 13
Shoes: Up to a Men’s 12
Customer Happiness Hero Jobs
By Hello Innovation At Detroit, MI, United States
Top of market pay. Along with a full benefits package including health, dental and 401k.
Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world’s top talent.
No babysitter required. You’re the ambitious, “roll up your sleeves” type that’s ready to get the job done.
You’re a modern-day MacGyver. You’ve never met a problem that couldn’t be solved.
You’re ready for anything that comes your way. You’re comfortable with a little chaos and are always up for the challenge.
You get it right, down to the last detail. You believe the difference between mediocrity and excellence is attention to detail.
Customer Success Hero Jobs
By Simplero At New York, United States
Please note -- this role is remote. Weekday AND weekend availability is required
Ensure a flawless experience through every step of the customer journey (onboarding, training, follow-up, etc.)
Develop and maintain technical documentation to facilitate knowledge sharing and improve the efficiency of future implementations
Work on side projects (improve internal processes, enrich our support offer, create roadmap for upcoming quarters, etc.)
5+ years Customer Success/Support experience, ideally in a SaaS B2C environment
Proven technical background with experience working on complex software, services or products
Systems Analyst - Customer Success
By Samsara At United States
Excellent critical thinking skills with the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Deploying releases and security requirements
2+ years experience in CRM administration and development, previous Gainsight or Totango experience preferred
Experience with data integrity, data quality, data migration and data maintenance
Experience designing test plans, performing unit testing, and launching projects effectively on tight timelines
Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications
Customer Success Agent Jobs
By LoadUp At Atlanta, GA, United States
Strong organizational, communication, and time-management skills
Medical, Dental, Vision, and Life Insurance Benefits
Career Starter- Join a highly dedicated team to grow professionally, learn, and develop your career.
Hybrid Position- A balance of working from the comfort of your home office and collaborating with team members at our headquarters
Growth Opportunities- We promote from within whenever possible and utilize resources to ensure career growth for all employees
Work-Life Balance- We respect and understand boundaries.
Customer Success Engineer - West
By Tines At Greater Phoenix Area, United States
Partner with an Customer Success Manager to review the health of a customer and develop success plans for your accounts
Experience reading API docs and using an API to connect tools
A degree in computer science and/or experience with programming or scripting languages
Experience in enterprise security tools is a bonus, but not required
Design and Develop Automation Stories in Tines connecting tools together using their APIs
Work closely with customers while they onboard, grow, and expand their usage of the platform
Dir, Customer Success Jobs
By CDK Global At Hoffman Estates, IL, United States
Responsible for all people-management activities for subordinate staff and responsible for establishing goals and objectives for department
Responsible for collaborating with the Performance management teams as it relates to overall success of CDK’s customers
Accountable for customer retention, customer expansion, expense controls, customer satisfaction rating (NPS)
Proposes improvements to the Customer Success team’s organizational structure by Defining segmentation of customer portfolio, as appropriate
Achieves operational excellence and reports and communicates metrics on a weekly basis
Defines and optimizes the transition and customer journey post sale:
Customer Success (Us) Jobs
By Scilife At United States
· Collaborate with the rest of the Customer Success Team in building our Knowledge Base.
· 2+ years of experience in Customer Success, preferably in a SaaS company.
· Enthusiastic and knowledgeable about software and technology.
· Better than excellent communication skills (both verbal and written) in English.
· A team player, with strong communication and interpersonal skills.
· Experience in the Pharma, Biotech, or Medical Devices industry.
Customer Success Strategist Jobs
By Intus Care At New York, NY, United States
Create a comprehensive relationship management strategy to monitor all touchpoints from the point of sale throughout the lifecycle of the customer.
Minimum 3-5 years of experience in a customer-facing role, preferably in a SaaS or healthcare setting.
Excellent communication and interpersonal skills, with the ability to articulate value propositions effectively.
Strong analytical skills with a data-driven approach to problem-solving.
Competitive salary and benefits package.
Coordinate with the marketing team to gather case study references and success stories to showcase the value of our solution.
Customer Success Trainer Jobs
By Salesloft At , $74,000 - $126,000 a year
Experience building consensus, change management, and driving change in organizations
Begin 1:1's with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities
Work with the CS leaders to ensure that the organization has the knowledge and resources to successfully execute in their roles;
Facilitate and train the CS team to foster confidence, skill growth and speak to the value of our partnership with customers
Partner with the GTM & Onboarding Enablement managers to design, implement and operationalize any program tracking including compliance, comprehension, and feedback
Partner with the Onboarding Program manager to refine & iterate the existing CS onboarding for new hires
Avp, Customer Success - Emea
By BetterUp At San Francisco, CA, United States
Monitor the health and progress of your team’s customers, and coach CSMs on account management strategies.
Experience creating capabilities ahead of need and maximizing ability to deliver value to the business.
Drive a consistently excellent customer experience that reflects BetterUp Mission and Values, right-sized to customer segmentations and needs.
Manage team to execute key KPI’s for the function.
5+ years of CS leadership experience primarily in non-renewal focused CS organizations, preferably with complex solutions.
Leadership experience with a preference for global experience.
Customer Success Analyst Jobs
By Curology At United States
Communicate and present data to all levels of management
Strong proficiency in Excel and knowledge of business intelligence a plus
High level of professionalism and strong presentation capabilities
Comprehensive benefits: medical, dental, and vision insurance for employees; flexible spending account; 401k; mental health & wellness programs
$75 WFH stipend (remote employees)
Home office setup stipend (remote employees)
Customer Success Architect - Us East
By Wiz At United States
Strong organizational and time management skills
Leverage your Security and cloud technical expertise, problem-solving skills, and strong cross-functional relationships to provide a world-class experience
Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud
Cloud security expertise in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management
Educate and provide guidance to customers and evangelize the benefits of the product
Manage customer support requests and escalations and coordinate resolutions with engineering teams
Customer Success Analyst Jobs
By Jobot At Philadelphia, PA, United States
Several years of experience in customer success, account management, or a related field.
Strong negotiation and contract management skills, with the ability to manage vendor relationships and negotiate pricing and contracts.
Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously.
100% REMOTE - Must Have Contracts Experience
Manage vendor relationships and negotiate pricing and contracts to ensure the best possible service and pricing for our customers.
Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities for improvement.
Customer Success Analyst Jobs
By Jobot At Kansas City, MO, United States
Several years of experience in customer success, account management, or a related field.
Strong negotiation and contract management skills, with the ability to manage vendor relationships and negotiate pricing and contracts.
Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously.
100% REMOTE - Must Have Contracts Experience
Manage vendor relationships and negotiate pricing and contracts to ensure the best possible service and pricing for our customers.
Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities for improvement.
Customer Success Engineer Jobs
By Hydrolix Inc. At Portland, OR, United States
Collaborate with customers to understand their business objectives, data management challenges, and specific requirements
Provide technical guidance, support and best practices to customers on utilizing Hydrolix to achieve their data management and analytics goals
Solid understanding of data management concepts, including data ingestion, transformation, and storage in distributed systems
Hands-on experience with Grafana (or other visualisation tools), including dashboard design, templating, and working with various data sources
Excellent listening, problem solving and communication skills
Ability to thrive in a fast-paced, dynamic environment and manage multiple customer engagements simultaneously
Customer Success Specialist – “Product Hero”
By eLabNext At , Cambridge, Ma
Strong organizational and time management skills and ability to prioritize and multitask.
Strong aptitude towards CRM software management tools in providing reports on a monthly basis
Strong problem-solving skills and analytical abilities
Education, training, and professional experience:
Experience with the development or support of web-based software applications is a great plus
1-2 years of work experience in tech or customer success support (preferably supporting a SaaS product).
Vp-Customer Success Jobs
By Confidential At New York City Metropolitan Area, United States
Drive product adoption and customer experience with a relentless focus on value.
Prior experience in a PLG technology company is not required but is a plus
Strong operational capabilities to scale a customer success function
Experience successfully working with senior (C-level) executives
Experience driving renewal, upsell and cross-sell expansion of accounts
Experience driving software adoption and leveraging customer success best practices

Are you looking for a job that will make you feel like a hero? Join our team as a Customer Success Hero and help our customers succeed! As a Customer Success Hero, you'll be the go-to person for our customers, providing them with the support and guidance they need to get the most out of our products and services. You'll be the face of our company, helping to build relationships and ensure our customers are happy and successful. If you're passionate about customer service and have a knack for problem-solving, this is the job for you!

Overview A Customer Success Hero is a customer service professional who is responsible for ensuring customer satisfaction and loyalty. They are the primary point of contact for customers and are responsible for providing customer service, troubleshooting, and resolving customer issues. They also work to build relationships with customers and ensure that they are satisfied with the product or service they have purchased. Detailed Job Description A Customer Success Hero is responsible for providing excellent customer service and support to customers. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must also be able to build relationships with customers and ensure that they are satisfied with the product or service they have purchased. They must be able to identify customer needs and provide solutions to meet those needs. They must also be able to provide feedback to the company on customer satisfaction and loyalty. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer issues quickly and efficiently
• Ability to build relationships with customers
• Ability to identify customer needs and provide solutions
• Ability to provide feedback to the company on customer satisfaction and loyalty
• Knowledge of customer service software and systems
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• Previous customer service experience
• Knowledge of customer service software and systems
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service principles and techniques
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Experience in a customer-facing role
• Experience in a customer service environment
Job Responsibilities
• Provide excellent customer service and support to customers
• Troubleshoot and resolve customer issues quickly and efficiently
• Build relationships with customers
• Identify customer needs and provide solutions to meet those needs
• Provide feedback to the company on customer satisfaction and loyalty
• Monitor customer service metrics and performance
• Maintain customer service records and reports