Customer Support Trainer Jobs

Performs all other responsibilities assigned by management

High-level performance with attention to detail, time management, and organizational skills

Knowledge of PowerSchool Solutions and how used in K-12 Education (PowerSchool SIS, PowerScheduler and PowerSchool SIS Customizations)

Conducts onsite, remote, and group training events via traditional classroom and technology-assisted platforms

Applies product knowledge and learning delivery methodology to provide high quality professional development services

Organizes and manages the professional learning life cycle and training plan for clients

Provide constructive feedback to employees and management based on training sessions and floor observations.

Own projects, processes and curriculum pertaining to training, and is passionate about employee improvement and the customer experience.

Work closely with site managers, supervisors, and other department trainers to ensure consistent training across the board.

Collaborate with the product and operations teams to ensure accurate and up-to-date product knowledge.

Additional responsibilities as assigned or requested.

Experience collaborating across various organizations to meet business needs.

3+ years or relevant experience; University experience may count

Experience presenting or teaching a small group (2 - 12 people)

1+ years of experience providing customer technical support or training.

Knowledge of computer programming preferred.

Provide world-class support and training through creative, intelligent, efficient, and flexible solutions to a variety of technical challenges

Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication

Required Knowledge, Skills, And Abilities

Knowledge of and experience in quality monitoring and developing quality assurance initiatives

Proven ability to contribute new ideas & approaches for improving employees’ skills & knowledge

Manages administrative functions necessary to deliver and document training programs

Demonstrated knowledge in adult learning concepts, instructional design including curriculum design

Demonstrated knowledge of call center operations and customer information systems

We monitor the market to ensure we offer competitive salaries and benefits.

Facilitate new clinical hire training and skills development classes.

Coordinate and deliver clinical compliance training updates and clinical skills refresher classes.

Document areas of concern for all trainees and review results with Training and Development Manager.

Excellent interpersonal skills, including the ability to quickly develop strong working relationships with others.

Excellent communication skills, both verbal and written.

Minimum Job Skills and Qualifications

Coordinates delivery of specialized training topics, including soft skills, hardware and software, travel, other technical skills/tools, collaboration, research and more

Provides various learning opportunities with a focus on deepening EA and agent skill sets

Assists with training and educational opportunities associated with new hires, new processes, and tools

Monitors client compliance training requirements and assist with completion tracking

Exceptional communication skills, both written and verbal

Excellent organization, time management and project management skills.

Educate users on the self-service portal and their ability to run reports, queries and manage users.

2+ years of experience in a client facing position, where you were in a client services/experience role.

Flexibility to interact with all levels within an organization, from Sr. Managers to line level employees.

For specific clients, provide on-site survey of device locations for layout documentation.

Ability to build partnerships and foster collaborative relationships across internal departments.

Collaborate with Customer Experience leadership to define course requirements and learning objectives

Evaluate, analyze, and report on learner experience and knowledge retention

Create instructional, engaging content to enhance trainee/participant’s learning and knowledge retention of various topics

Conduct educational and training sessions, focusing on educational content and quality improvement initiatives

2+ years of virtual Customer Service experience preferred

Strong written and verbal communication, as well as interpersonal skills

Skills, Experience, Education, & Training:

Support positive relationships between external training center personnel and ISI management

Minimum Education And Training Requirements

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers

Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products

Manage training center logistics, inventory and training calendars

You will be joining the Field Services team and report to the Manager of Technical Documentation and Education.

Continue to grow your knowledge and understanding of Evolv’s products

Establish relationships with cross-functional teams to begin to gather knowledge and updates from them on a regular cadence

Develop customer service soft skills to support emotional competence, interpersonal and communications skills

Track course competitions and administration of Evolv Academy for certification purposes

Develop (improve) a certification program for partners

Provide secretarial/administrative support to attorneys (calendar management, travel coordination, document preparation, etc.)

Work with the Legal Support Manager and the training team to coordinate training for new hires

At least 5 years of experience in a legal administrative/resource center/word processing role

Strong leadership and training skills

Only candidates authorized to work in the U.S. with a stable resume and relevant experience need apply.

Review and report on the resource center's productivity and performance

Experience building consensus, change management, and driving change in organizations

Begin 1:1's with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities

Work with the CS leaders to ensure that the organization has the knowledge and resources to successfully execute in their roles;

Facilitate and train the CS team to foster confidence, skill growth and speak to the value of our partnership with customers

Partner with the GTM & Onboarding Enablement managers to design, implement and operationalize any program tracking including compliance, comprehension, and feedback

Partner with the Onboarding Program manager to refine & iterate the existing CS onboarding for new hires

Experience with Microsoft SQL such as querying and database management

Problem solving capacity with effective project management skills

We are looking for a highly skilled candidate with these qualifications:

Bookkeeping / accounting or training experience

Strong computer skills in Microsoft platform software

As a Client Services Analyst your job duties may include:

Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks

Engage with customers' CSM (Customer Success Managers) to train them on Customer Success fundamentals,

Engage with customers' CSM (Customer Success Managers) to train them on their own products and services

Co-manage training projects with customer CSMs, ensuring successful delivery, be one of the primary points

In summary be able to help customers with following capabilities shown below

Strong communication and interpersonal skills, with the ability to build and maintain relationships with

Skills, Experience, Education, & Training:

Support positive relationships between external training center personnel and ISI management

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers

Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products

Manage training center logistics, inventory and training calendars

Clinical and/or operating room experience preferred

Conflict management Ability to identify differences, openly address problems, and resolve conflicts by providing viable solutions

Responsible for training/certification of technicians

Participate in training courses and further your personal education in the specialty areas such as installations, startups, and maintenance services

Education in electrical engineering, mechatronics, or control technology

Good knowledge of KNAPP products and system areas is a district advantage

Experience as a mechanical fitter, service technician or commissioning engineer

Equivalent combination of education and experience

Survey and evaluate training effectiveness and communicate results with the Manager of Training and Quality Assurance.

3 years of Experience in the Enrollment Department and/or training team

Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.

Strong verbal and written communication skills

Experience using digital, e-learning tools such as Snagit, Adobe Captivate, and Camtasia Studios to create effective instructional materials.

Your fit in the organization will be part of the Gates aftermarket management team and will report to the CX Director.

Bachelor's Degree or equivalent related work experience required

3+ years of relevant experience required

Excellent written, oral communication and presentation skills.

Strong product knowledge of all Gates products or vendor partners' products

Strong knowledge of computer programs such as Word, Power Point, Excel

Working knowledge of Adobe Learning Manager

Must maintain working knowledge of FanDuel products, tools, policies, and procedures

Report training progress updates to Managers for new hire trainings, or other training related projects

Additional responsibilities as assigned or requested

Exceptional interpersonal skills, both orally and in writing

Knowledge and understanding of the sports and online gaming industry

Requires solid organizational, administrative, leadership and time management skills

Proven experience in overcoming unexpected difficulties and using logical problem solving skills

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

Perform other related duties and assignments as required and assigned by supervisor or manager

90 days call centeragent experience

Starting as remote role, but must be willing to accommodate a return to site plan for a North Lauderdale, FL