Customer Success Consultant Jobs

**Customer Success Analyst**

Hunova

Remote

Full-time

Hunova is a leading software/SaaS company dedicated to empowering individuals and businesses with an understanding of personality, performance, and behavioral traits through efficient cloud-based solutions. We are driven by our commitment to ensure every customer maximizes value from our products and services.

**Role Overview:**

As a Customer Success Analyst, you'll play a vital role in supporting our customer success team in its mission to ensure customer satisfaction, drive product adoption, and foster long-term loyalty. You will be responsible for analyzing customer data to gain insights into customer behavior, product usage, and potential risk areas.

**Key Responsibilities:**

1. **Data Analysis:** Dive deep into customer usage data to extract meaningful insights and trends that can be used to drive product adoption and loyalty.

2. **Reporting:** Create regular reports for the customer success team, highlighting key performance indicators, potential areas of concern, and opportunities for growth.

3. **Collaboration:** Work closely with customer success managers, product teams, and sales to drive cohesive strategies that benefit our customer base.

4. **Feedback Loop:** Gather feedback from customers and channel that feedback to relevant departments to ensure continuous product and service improvement.

5. **Process Improvement:** Identify areas of process improvement within the customer success department based on quantitative and qualitative data.

6. **Risk Identification:** Proactively identify at-risk accounts based on usage patterns and collaborate with the team to design intervention strategies.

7. **Training:** Aid in training initiatives, ensuring the broader team's approach to customer success is data-driven.

**Required Qualifications:**

1. Bachelor's degree in Business, Economics, Statistics, or a related field.

2. 2+ years of experience in a data-driven role, ideally within customer success, business analytics, or a similar area.

3. Strong proficiency in data analytics tools such as SQL, Excel, Tableau, or equivalent.

4. Excellent written and verbal communication skills.

5. Ability to work cross-functionally and be a collaborative team player.

6. Strong attention to detail and problem-solving skills.

**Preferred Qualifications:**

1. Experience in SaaS or e-commerce.

2. Familiarity with customer success platforms like Gainsight, Totango, or similar.

3. Certification in data analytics or a related field.

**What We Offer:**

1. Competitive salary and performance-based bonuses.

2. Comprehensive benefits package including medical, dental, and vision insurance.

3. A dynamic, inclusive, and supportive work environment.

4. Opportunities for professional development and growth.

5. Employee discounts on [company products/services].

To apply, please send your resume, a cover letter detailing your relevant experience, and any other pertinent materials to [email protected] . We look forward to having you join our dedicated team at Hunova.

Hunova is an equal-opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business needs.*