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Enterprise Customer Success Manager, Us
Company | Multiverse |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-08-09 |
Posted at | 10 months ago |
We’re on a mission to create a diverse group of future leaders. We do that through professional apprenticeships because we believe learning on-the-job creates a more equitable and successful path to careers. We find, train and support talented individuals, wherever they are in their career journey, and equip them with the in-demand tech, software engineering, and data skills to transform their careers and deliver a better route to growth for their employers.
- You are commercially minded, with a passion for driving the growth of businesses
- You have hustle & will go above and beyond to build Multiverse’s business
- You are high energy, you want to develop quickly and love to continually raise the bar in terms of performance and expectations
- You are passionate about social mobility and doing social good and the idea of working for a mission-driven start-up excites you!
- You live in the New York metro area and are willing to spend time in our Manhattan office at least 2 days a week for in-person collaboration
- You have a proven track record in building cross-functional stakeholder relationships that deliver mutual success
- 5+ years of experience in a customer-facing customer success, account management, or strategic consulting role; enterprise experience is a preferred
- Be measured on the retention and growth of the business at your clients
- Manage a book of business of our highest value clients; working closely with our enterprise customers to understand their strategic objectives and to deliver against them
- Build and manage relationships across senior business leaders
- Continuously develop yourself through our feedback culture and be trained by world-class Multiverse leaders, to accelerate your career long-term here
- Facilitate business reviews with economic decision-makers and business champions, where we celebrate shared successes, and course-correct where necessary
- Act as the customer’s voice with internal teams to inform our market insights and strategic roadmaps
- Craft joint customer success plans that include agreed upon scope of programs and shared metrics, using data to prove the impact of our apprenticeship programs on clients' businesses
- Work independently to innovate with your clients, always searching for ways to improve what we do to drive better results
- Build great internal relationships with other teams all over Multiverse, including Sales, Delivery, Learning Product, and Marketing
- Family benefits - Up to 16 weeks' continuous, fully paid parental leave for primary caregivers and up to 4 weeks' fully paid leave for secondary caregivers as well as access to family planning support through Kindbody
- Team fun - weekly socials, company wide events and office snacks!
- Health & Wellness- Health Insurance with Aetna, access to One Medical, life insurance through Metlife, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
- Hybrid & remote work offering - with access to our New York office whenever you’re around and the opportunity to work abroad 45 days a year
- Time off - 20 days of PTO, plus 10 additional days off: 1 life event day, 2 volunteer days, 3 days for our December company switch off and 4 company-wide wellbeing days and 11 federal holidays per year
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