Customer Success Manager, Implementations

About Nayya

At Nayya, we believe there’s a better way to choose benefits. A more transparent, less confusing way for employees to control their health and financial potential. Powered by billions of data points and machine learning, our benefits experience platform delivers personalized decision support and guidance during open enrollment, new employee onboarding, qualifying life events, and in the moments that matter all year round. This is one of the most stressful and challenging situations consumers face – and we see that as an opportunity to build an innovative response that can help millions of Americans possess the control and understanding they deserve.

Role Overview

As a Customer Success Manager, Implementations you will build and manage relationships with our rapidly growing customer base. Our ideal candidate is a curious, empathetic collaborator and problem solver. They will be comfortable liaising between our customers and internal teams to gather and share customer feedback, influence our product roadmap, and uncover innovative ways to generate customer value.

Responsibilities

• Use data to monitor customer health and drive campaigns and interventions
• Implement Nayya configurations and integrations, ensuring successful customer onboarding with standalone and integrated solutions
• Conduct and facilitate training or educational sessions for customers, as needed
• Act as a subject matter expert on our products and integrations, creating and building relationships with lifelong Nayya advocates
• Develop implementation plans for your customers and manage timely product deployments with constant communication and attention to detail
• Deliver and communicate ROI for our customers, driving product implementation and adoption
• Manage risks and solve problems creatively and collaboratively, always with a focus on our customer’s objectives
• Collaborate closely with product, sales and account management teams, identifying opportunities for new features, products, and acting as the voice of the customer

What You'll Bring

• Strong organizational and/or project management skills
• Entrepreneurial approach, comfort with ambiguity
• Unafraid of going deep into the data to understand customer engagement and adoption
• Domain expertise as a partner to: insurance carriers, brokers, benefits admin/ben tech providers, or employer HR and benefit teams
• A clear, empathetic and proactive communicator
• 3+ years of customer success or implementation experience; a demonstrated track record of excellence in client services
• A tireless customer advocate who is passionate about building relationships and managing stakeholders

The salary range for New York based candidates for this role is $90,000- $120,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.

#BI-Hybrid

Why Join Nayya?

• Have a meaningful impact on a platform that is scaling very rapidly
• Be an early employee of a quickly growing, VC-backed start-up - grow with us!
• Work in a highly collaborative, cross-functional environment
• Contribute to a values-based culture with an emphasis on empowerment and autonomy
• Benefits include: Competitive pay, employer-paid healthcare, stock options

Nayya is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics