Customer Success Director Jobs

If you are a Customer Success Director with experience, please read on!
Founded in NY, we are a fintech platform with a focus on payroll. We have raised over $100M after closing our Series B.
Due to growth and demand, we are looking for a Customer Success Director. Seeking someone with at least 5 years of customer success experience, preferably with fintech experience. If you have Salesforce, onboarding, entertainment, payroll, management and growing and developing teams experience, we want to talk to you! Can work anywhere remotely in the US or Canada
What You Will Be Doing

• To find opportunities for development and expansion, keep an eye on client satisfaction and perform routine business reviews
• Develop and build strong bonds with key clients, acting as both an internal and external champion for them
• Develop a powerful customer advocacy program by asking clients to serve as references, gathering praise, and conducting case studies
• Work with cross-functional teams to connect customer success strategies to business objectives, such as sales, marketing, and product
• By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth
• Implement scalable techniques and seek out chances for process optimization to improve the overall client experience
• Develop account plans and strategies in conjunction with the sales team to increase income from current customers
• Create and implement a thorough customer success plan that is in line with the goals and vision of the business
• Develop customer-focused content in partnership with marketing, and provide sales teams with tools for customer success
• Use customer success stories to demonstrate the worth and influence of our goods and services
• Collaborate closely with the product team to collect user insights and feedback and to promote product upgrades and new features
• Engage with clients proactively to learn about their requirements, difficulties, and aspirations in order to create programs that are specifically designed to help them succeed
• Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers
• Establish and monitor KPIs to monitor measures for customer success, such as client happiness, retention, growth, and advocacy
• Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews

What You Need for this Position

• Fintech
• At least 5 years of customer success experience, preferably with fintech experience
• Retention
• Management
• Gainsight
• Onboarding
• SalesForce
• Payroll
• Customer Success
• KPI
• Upsell

What's In It for You

• 401k
• Parental Leave
• Salary: $130K - $210K
• Unlimited PTO
• Medical, Dental and Vision Insurance
• Stock Options
• Work remote from anywhere in Canada or the US

Benefits

• 401k
• Vision
• Dental
• Medical
• Vacation/PTO

So, if you are a Customer Success Director with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Nelle Stang
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
[email protected]

• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : NS8-1750754 -- in the email subject line for your application to be considered.***

Nelle Stang - Executive Recruiter - CyberCoders
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