Customer Success Manager (Us)

We are looking for a driven and passionate Customer Success Manager excited about joining us on the journey to build a market-leading, next-generation software company. You'll be working directly with our clients in the advertising industry and function as the customer’s spokesperson within the Burt organization.

This is remote full-time position. This role includes frequent travel to your customers located in the US and will also require being available when our customers are working.

What you can look forward to with Burt Intelligence:

• Great international & diverse team
• Flat hierarchy
• Cutting-edge technology
• Flexible working time and location
• A journey to provide insights that matter

We succeed when our customers succeed, and the Customer Success role is all about supporting our clients to be the most successful using the Burt Intelligence platform. It is your job to develop a profound understanding of our customers’ requirements, suggestions, and needs, and communicate them back to our product development and marketing teams. You will work in an agile environment within the team where you’re empowered to take initiatives and grow quickly.

What you'll do:

• Work with the Sales team to ensure a smooth transition for prospects to be onboarded as customers
• Be the customers' best friend at Burt
• Collaborate with the Solution Engineering and Product teams to ensure each customer is maximizing the use of Burt's platform and getting the most value out of Burt's solution
• Set timelines and expectations for onboarding new customers with the internal Burt Solutions team
• Interact regularly with customers: answering product questions, submitting bug tickets, and communicating feature requests with the Product team

Who you are:

• Organized and used to juggling lots of different things
• Comfortable managing technical questions about our partner APIs and large datasets
• We are looking for someone who is accountable, and who truly understands that our customer's success is your success
• A strong communicator and love to share your knowledge with customers, colleagues, and partners.
• Interested in fixing technical problems, willing to dig into and troubleshoot data before escalating to our engineering team
• Loves the zero-inbox approach
• An ambitious self-driven person that is not afraid of asking questions and is eager to learn and develop.

What you'll need:

• Additionally, it’s a plus if you’re familiar with tools such as Zendesk, Jira or Github or have experience in software development.
• Experience working with data platforms, SSPs, first and third-party vendors
• Experience managing enterprise relationships and daily customer interaction
• Experience in advertising, preferably publishing side
• Excellent organization, planning, and time management skills for handling multiple customer projects at once
• Experience working closely with product teams to deliver customer excellence

Are you ready to apply?
Do you see yourself in this job? Please send us your application explaining why you're a great fit.

We look forward to meeting you!

Burt Intelligence is an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.