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Customer Success Manager (Canada)
Company | Preply |
Address | New York, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,E-Learning Providers,Education Administration Programs |
Expires | 2023-08-08 |
Posted at | 10 months ago |
Preply is a global language learning marketplace, connecting 50,000+ tutors with millions of learners from all over the world. Since the company launched in 2012, students have signed up to more than 15 million lessons.
- Proactively monitor and manage customer health, risk, and opportunities for your top accounts
- Develop a deep understanding of your customer’s key business objectives and help deliver to those objectives in a consultative way.
- Ability to go “high and wide” within a customer’s organization to develop trusted relationships with executive sponsors, key contacts, and end-users.
- Coordinate with the product team on product documentation and customer enablement to develop best practices and bring your ideas in defining and refining our process
- "Excel in your current role and show thought leadership outside your role” (in our company, with your customers, and in our industry).
- Be a strong evangelist of our Preply by using them every day, all day, and helping our customers do the same.
- Demonstrate “extreme ownership” while also being an effective advocate for your customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience.
- Successfully manage customer relationships from “new to renew”, focused on adoption, growth and renewal.
- Be a problem solver with your customers and internally – see a challenge, create a solution.
- Strong creative, strategic, analytical, organizational, and relationship skills
- EdTech background is preferred
- Proven track record of owning customer relationships from “new to renew” including execution of renewal contracts, building joint success plans, establishing relationships with key stakeholders (internal and external) and being able to hold difficult conversations when it comes to accountability.
- Flexibility to travel (approx. 10%)
- Previously demonstrated leadership qualities that show your ability to be assertive, be a problem solver, be a builder, and improve people & processes around you.
- Strong oral and written communication skills
- Minimum experience of 2 years in B2B SaaS as a customer success manager (or similar customer facing role)
- French speaking in addition to English fluency is mandatory
- Required passion and empathy to understand your customers and deliver to their needs
- A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;
- An open, collaborative, dynamic and diverse culture;
- The opportunity to shape the lives of learners and tutors through language learning and teaching in 175 countries (and counting!).
- A competitive financial package with equity, leave allowance and health insurance;
- Access to free mental health support platforms;
- Learners Obsessed: We put our learners at the core of everything we do to improve the effectiveness of their language learning with us.
- Hungry: We make bold, data-informed decisions to deliver high-impact solutions for our customers.
- Hackers: We learn by doing, focus on things that matter and move with incredible speed to create simple, creative, and scalable solutions;
- Humble: We experiment continuously by staying open to being challenged, learning from failures and making data-informed decisions.
- Human: We embrace diversity by fostering inclusive environments where people feel respected and safe to express their opinions.
- Curious: We thrive on facing challenges, diving deep to identify root causes and uncovering insights to continuously improve.
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