Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Manager, Customer Success Management
Recruited by MongoDB 8 months ago
Address New York, United States
Operations Project Manager, Customer Success
Recruited by Square 8 months ago
Address New York, NY, United States
Customer Success Manager - Saas
Recruited by Navina 8 months ago
Address New York, United States
Customer Success Specialist Jobs
Recruited by Vcheck Global 8 months ago
Address New York, NY, United States
Partner Success Manager Jobs
Recruited by Pia 8 months ago
Address Florida, United States
Customer Success Representative Jobs
Recruited by Blinq 8 months ago
Address New York, NY, United States
Customer Success Systems Administrator
Recruited by TIDAL 8 months ago
Address New York, NY, United States
Director, Customer Success - Amer
Recruited by Ivalua 8 months ago
Address New York, NY, United States
Customer Success Consultant Jobs
Recruited by Hunova 8 months ago
Address New York City Metropolitan Area, United States
Manager, Customer Success Jobs
Recruited by Pure Storage 8 months ago
Address Greater Syracuse-Auburn Area, United States
Sr Customer Success Manager
Recruited by Kasmir Associates 8 months ago
Address New York, United States
Customer Success Analyst Jobs
Recruited by Spring Health 8 months ago
Address , New York
Scaled Customer Success Manager
Recruited by Ramp Financial 8 months ago
Address , New York
$93,500 - $110,000 a year
Customer Success Manager Jobs
Company | CrushBank |
Address | Syosset, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-16 |
Posted at | 10 months ago |
– Customer Success Manager
- Customer Advocacy - help align internal processes to customer needs.
- Travel on a limited basis as required.
- Understand and address prospect / customer questions and objections.
- Show the value of our market-leading search, data management and analytics systems.
- Manage customer requests and action items to completion
- Elicit prospects and customers’ business, functional and technical requirements.
- Retain and grow clients post sales.
- Manage a growing list of current accounts and expand the product adoption and footprint within each customer.
- Be an authority on competitive offerings, using that knowledge consultatively with customers.
- Analytics- training on the use of Insight and Power BI with our customers.
- Reporting- assisting with adoption by reviewing activity reports and performance impact to heavy and light users. arming customer managers with the data to reinforce the use of CrushBank
- Customer document management and improvement (synonym expansion, training).
- Reviewing new features and uses of CrushBank across the customer organization. Oversee additional use cases (work with on boarding)
- Ensuring all integrations are being leveraged (including adding from the web). Build a culture within each customer where Data inside CrushBank is as important and critical to their operation as any other system.
- Work with onboarding team to ensure the customer completes the required onboarding steps, train customers and their teams and ensure they have the support needed for successful use of the platform.
- Weekly meetings with customers to ensure that the first 60 days of CrushBank post initial onboarding.
- Consistent user interaction- assist directly with use of CrushBank and identify constructive user feedback for product enhancement and adjustments.
- Passionate: You learn and improve every day.
- Humble: You listen actively and empathically while respecting others’ ideas.
- Convincing: You are a concise and persuasive communicator.
- Accomplished: You can share a track record of past success in customer support and or sales.
- Intelligent: You are a clever, resilient, and resourceful problem solver.
- Collaborative: You work well in teams with staff, customers, and partners.
- Curious: You ask great questions and seek to understand why.
- Reliable: You deliver results despite obstacles.
- Ability to connect teams, both internal and external, to resolve customer issues
- Strong verbal, written and visual communication (incl. whiteboard, PowerPoint)
- Excellent organizational skills across multiple tools (CRM, Outlook, CS management)
- BA/BS degree in a related discipline or equivalent experience.
- 3-5 years of experience in technology, preferably in Managed Services, SAAS, B2B software or related services, working in Customer Success or similar customer facing role.
- Proven multitasking, negotiation, and problem-solving skills. Ability to work both independently and collaboratively.
- Skilled at navigating complex and challenging organizational environments in a professional manner.
- Experience with ITSM (Information Technology Service Management), ITIL operating models
- Selling into a variety of verticals and horizontals.
- Experience with ConnectWise, ServiceNow, ITSM platforms and/or engaging with MSPs (managed service providers).
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago