Customer Success Manager - Saas

Navina is a fast-paced and exciting AI startup in the field of digital health. Navina brings physicians a complete, integrated picture of their patients in a single intelligible view. It enables them to identify the clinical data they need, making any case reviewable in minutes. The result is better treatment, reduced missed diagnoses, and better economics for healthcare.
We are looking for a motivated Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization.
You will be working closely with our Product, R&D, and Medical teams.
Responsibilities:

• Take part in product cycles, roadmap planning, and execution
• Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement.
• Be the voice of the clients and internal focal point for any clients need
• Track, monitor, and manage accounts with specific KPIs clients on Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc)
• Work closely with our clients, different external and internal stakeholders in order to drive successful implementation and to demonstrate the product value..
• Own client communications and account operation: Set up, facilitate and lead personal & group F2F and virtual meetings with users, clients, and decision-makers in order to increase engagement and explore product opportunities.

Requirements:
5+ years of successful experience in managing mid-size & enterprise account for Digital health companies (at least two different companies)., with users, C-level executives and/or decision-makers
Experience in managing Customers' Onboarding process, owning and managing all aspects of clients from activities from Close-Won to Go-Live and product Value
Experience in managing customers' renewal process, with a high retention rate track record.
Ability to work independently as well as part of a team in a fast-paced environment
Strong communication and storytelling skills
The position requires 50% travel based on business needs
Technical background -Advantage
Experience in sales - Advantage