Vp Of Customer Success

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Job details

Come join the only AI-first, cloud-native student information system provider that serves over 750 colleges and universities!

This Jobot Job is hosted by Michaela Finn

Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.

Salary $150,000 - $210,000 per year

A Bit About Us

Come join the only AI-first, cloud-native student information system provider that serves over 750 colleges and universities! My client's solution is designed to help colleges & universities recruit, educate, retain and graduate 21st century students.

Why join us?

Competitive Salary

401k

Medical/Dental Benefits

PTO

Fully Remote

Job Details

Job Details

Our fast-paced technology company is seeking a dynamic and experienced VP of Customer Success to join our executive team. This individual will play a vital role in driving customer satisfaction, fostering long-term relationships, and promoting new business growth. The candidate will be responsible for developing and implementing customer success strategies, managing a high-performing team, and ensuring that our customers receive exceptional service and support.

Responsibilities

• Develop and implement a comprehensive customer success strategy to enhance customer satisfaction, reduce churn, and drive customer loyalty.
• Develop and maintain key performance indicators (KPIs) that provide a comprehensive view of the customer journey and customer health.
• Identify opportunities for new business growth within the higher education sector and work closely with the sales team to capitalize on these opportunities.
• Collaborate closely with the sales team to cross-sell and upsell our innovative products and services to our existing customer base.
• Leverage customer feedback to generate ideas about new features, products, or services and collaborate with our product and engineering teams to help influence product roadmap.
• Oversee the creation and delivery of detailed and accurate business reviews to our executive team, providing insights and recommendations based on customer feedback and data analysis.
• Establish a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand our customers' business strategies and expectations.
• Manage and lead a high-performing customer success team, providing mentorship, guidance, and career development opportunities.

Qualifications

• Proven track record of driving customer satisfaction and loyalty.
• Proficiency in customer success software and CRM systems.
• Strong business acumen with a deep understanding of the customer journey and the ability to identify opportunities for growth.
• Experience with data-driven decision making and quantitative analysis.
• Proven experience in customer facing sales, specifically within the higher education sector.
• Excellent communication and interpersonal skills, with the ability to establish strong relationships with key stakeholders.
• Bachelor's degree in Business Administration, Marketing, or a related field. A Master’s degree or MBA is preferred.
• Exceptional leadership skills with the ability to manage and inspire a diverse team.
• A minimum of 10 years of experience in leading customer facing organizations
• Ability to travel as needed to meet with customers and internal teams.

Join our team and play a crucial role in shaping the future of our company while ensuring that our customers achieve their goals. We are excited to meet candidates who are passionate about customer success and are ready to make a significant impact on our business.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Want to learn more about this role and Jobot?

Click our Jobot logo and follow our LinkedIn page!